Post-Crisis Communication

Unpacking Emotion and Coping through Memorials
1. Auflage 2026
ISBN: 978-1-032-90627-0
Verlag: Taylor & Francis Ltd

Buch, Englisch, 160 Seiten, Format (B × H): 138 mm x 216 mm

Reihe: Routledge Focus on Communication Studies

This book unpacks the role of memorials as artefacts of post-crisis communication.

Drawing on real-life cases from around the world, the book exemplifies how emotion affects crisis communication and how memorials could be used to help people cope with the trauma of a crisis. Situating crisis communication in the context of Public Relations, the manuscript examines how organizations can communicate more effectively and proposes ways to enhance the wellbeing of victims and non-victims by means of ethical post-crisis communication. The author integrates the study of memorials in other disciplines with a specific focus and application in crisis communication, discussing the importance of internal crisis communication for both organizations and employees. Presenting and critiquing existing post-crisis communication rhetoric, this volume proposes ways to enhance ethical communication with care to facilitate healing for stakeholders affected by a severe crisis.

Presenting and critiquing existing post-crisis communication rhetoric, this volume proposes ways to enhance ethical communication with care to improve the wellbeing of stakeholders. The book will be of interest to students and researchers in Crisis Communication, Organizational Communication, Public Relations and Strategic Communication.

Zielgruppe

Academic, Postgraduate, and Undergraduate Advanced

Autoren/Hrsg.

Tachkova, Elina R.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Public Relations
• Sozialwissenschaften Medien- und Kommunikationswissenschaften Kommunikationswissenschaften

Inhaltsverzeichnis

1. Crisis management and crisis communication; 2. The role and impact of emotions in crisis communication; 3. Internal crisis communication shouldn’t be overlooked; 4. Understanding discourse of renewal and its implication for practicing post-crisis communication; 5. Memory and learning; 6. Unpacking the complexity of memorials; 7. The Texas A&M bonfire memorial; 8. Germanwings flight 4U9525; 9. Special cases; 10. Treating post-crisis communication as a priority rather than an afterthought

Über Autor(innen)

Elina Tachkova is an Assistant Professor in the Department of Communication Studies at Hong Kong Baptist University.