Introduction to Hospitality, Global Edition

9. Auflage 2024
ISBN: 978-1-292-46983-6
Verlag: Pearson

Buch, Englisch, 448 Seiten, Format (B × H): 216 mm x 275 mm, Gewicht: 978 g

is a lively, comprehensive survey of hospitality, the world's largest industry, designed for tomorrow's leaders. You'll explore the vibrant inner workings of each hospitality segment, including lodging, restaurants, tourism, recreation, attractions, clubs and managerial areas.

A core goal of this text is to help you advance your hospitality career. In that spirit, Author John Walker offers you lively material and interesting features to facilitate the learning process.

The 9th Edition maintains its five-part organization and features an all-new chapter on cruising. All chapters are updated to include COVID-19 implications, as well as What do you think? critical-thinking discussion questions.

Autoren/Hrsg.

Walker, John

Inhaltsverzeichnis

PART I: INTRODUCING HOSPITALITY AND LODGING

1. Introducing Hospitality
2. The Hotel Business
3. Rooms Division
4. Hotel Food and Beverage

PART II: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES

1. Beverages
2. The Restaurant Business
3. Restaurant Management
4. Managed Services

PART III: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING

1. Tourism
2. Recreation, Attractions, and Clubs
3. Gaming Entertainment
4. Cruising

PART IV: ASSEMBLIES, EVENTS, ATTRACTIONS, LEADERSHIP, AND MANAGEMENT

1. Meetings, Conventions, and Expositions
2. Events
3. Leadership, Management, and Marketing

PART V: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY

1. Planning
2. Organizing
3. Communication and Decision-Making
4. Control

Über Autor(innen)

About our author

Dr. John R. Walker, DBA, FMP, CHA , is the McKibbon Professor of Hotel and Restaurant Management at the University of South Florida and a Fulbright Senior Specialist. John's years of industry experience began with management training at the Savoy Hotel London. This was followed by terms as food and beverage manager, assistant rooms division manager, catering manager, and general manager with Grand Metropolitan Hotels, Selsdon Park Hotel, Rank Hotels, Inter-Continental Hotels and the Coral Reef Resort, Barbados, West Indies.

John has taught at two- and four-year schools in Canada and the United States. In addition to being a hospitality management consultant and text author, he has been published in , , and the . He is a 10-time recipient of the President's Award for teaching, scholarship and service, and he has received the Patnubay Award for exemplary professional performance through teaching and authorship of tourism and hospitality publications.

John is an editorial advisory board member for Progress in Tourism and Hospitality Research. He is a past president of the Pacific Chapter of the Council on Hotel, Restaurant, and Institutional Education (CHRIE). He is a certified hotel administrator (CHA) and a certified foodservice management professional (FMP).

John is married to Josielyn T. Walker, and they have twins, Christopher and Selina. The Walkers live in Sarasota, Florida.