Designing Collaborative Systems

A Practical Guide to Ethnography
1. Auflage. 2003
ISBN: 978-1-85233-718-6
Verlag: Springer

Buch, Englisch, 184 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 306 g

Reihe: Computer Supported Cooperative Work

An invaluable introduction to the new ‘ethnographic’ approach to designing effective and user friendly collaborative and interactive systems. Here, designers are shown how to analyse the social circumstances in which a particular system will be used. Consisting of four sections the book covers: the requirements problem; how to describe and analyse cooperative work; the design process; and how to evaluate systems supporting cooperative work. Practical examples are provided throughout, based on the development case of a collaborative library database system.

Zielgruppe

Professional/practitioner

Autoren/Hrsg.

Crabtree, Andy

Fachgebiete

• Mathematik | Informatik EDV | Informatik Informatik Mensch-Maschine-Interaktion Informationsvisualisierung
• Sozialwissenschaften Ethnologie | Volkskunde Ethnologie Ethnographie
• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein Soziale und ethische Aspekte der EDV
• Mathematik | Informatik EDV | Informatik Technische Informatik Systemverwaltung & Management
• Sozialwissenschaften Ethnologie | Volkskunde Ethnologie Physische Anthropologie
• Sozialwissenschaften Soziologie | Soziale Arbeit Soziologie Allgemein Empirische Sozialforschung, Statistik

Inhaltsverzeichnis

 Preface
Acknowledgements
1 The Requirements Problem
1.1 The Motivation for Ethnography in Design
1.1.1 Analysing the Design Space: The Waterfall Model
1.1.2 A Paradigm Change in Design
1.2 A Primary Analytic Point of View for Design: Enter HCI.
1.2.1 The User and the Interface in HCI
1.2.2 Mapping Mental Models of the Referent System
1.2.3 The Referent System in HCI
1.2.4 Some Technical Troubles with HCI.
1.3 From Human Factors to Human Actors: Exit HCI
1.3.1 Reconceptualizing the User
1.3.2 Reconceptualizing the Interface
1.4 The Turn to the Social
1.4.1 Cooperative Work?
1.4.2 Self-organizing Structures of Work
2 Making Cooperative Work Visible.
2.1 Ethnography: An Informal Mode of Description and Analysis
2.1.1 Investigating Cooperative Work
2.1.2 Assembling Data or Instances for Inspection
2.1.3 Analysing Cooperative Work.
2.1.4 The Problem of Constructive Analysis
2.2 Analysing Cooperative Work: Sacks and Garfinkel.
2.2.1 Conversation Analysis
2.2.2 Ethnomethodological Analysis
2.2.3 General Methodology: Thick Description
2.3 Representing Cooperative Work
2.3.1 The Unique Adequacy Requirement
2.3.2 The Particular Need to Transcend Generic Analytic Formats
3 Work Studies and Design.
3.1 The Role of Ethnomethodological Studies of Work in Design
3.1.1 Some Practical Strategies for the Use of Ethnography
3.2 Using Ethnography to Give Form to Design (The Bricoleur's Craft)
3.2.1 A Lingua Franca for Design
3.2.2 The Adapted Patterns Framework
3.2.3 Analysing the Design Space with Patterns (Formulating Design Solutions 1)
3.2.4 Co-constructing Use-scenarios (Formulating Design Solutions 2)
4 Evaluating Systems Support for Cooperative Work.
4.1 Prototyping Methodology
4.1.1 Participatory Design
4.1.2 Cooperative Design
4.1.3 Beyond Political Rhetoric
4.2 Evaluation of Prototypes
4.2.1 The HCI Tradition
4.2.2 Alternatives to HCI
4.3 Cooperative Design in Action
4.3.1 Situated Evaluation (Formulating Design Solutions 3)
Summary
References
Subject Index.