Frampton / Foundation / Charmel The Putting Patients First Field Guide

Global Lessons in Designing and Implementing Patient-Centered Care
1. Auflage 2013
ISBN: 978-1-118-45008-6
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 320 Seiten, E-Book

Reihe: Jossey-Bass Public Health

"This book answers 'why not' and 'how to' for health careaccreditation bodies, quality experts, and frontline professionals,moving the reader from timely information, to inspiration, andthrough patient-centered action with practical tools and potentcase studies."
--Paul vanOstenberg, DDS, MS, vice president, Accreditationand Standards, Joint Commission International
"This superb guide from Planetree illustrates that providinghigh-quality, high-value, patient-centered health care is not atheoretical ideal. The case studies make clear that these goals areattainable; they are being achieved by leading health careorganizations worldwide, and there is a clear road map for gettingthere--right here in this book."
--Susan Dentzer, senior policy adviser to the Robert WoodJohnson Foundation
"At IHI, we follow the principle, 'all teach, alllearn'--the idea that everyone, everywhere has something toteach, and something to learn. This remarkable and indispensableguide is as pure an example of this principle as I've comeacross."
--Maureen Bisognano, president and chief executive officer,Institute for Healthcare Improvement
"The International Society for Quality in Health Care's missionis to inspire, promote, and support continuous improvement in thequality and safety of health care worldwide. It is in this spiritthat we welcome this new book on patient-centered care. As in theirprevious work, the authors demonstrate just how critical it is todevelop an organizational culture that puts patients first."
--Peter Carter, chief executive officer, InternationalSociety for Quality in Health Care

Autoren/Hrsg.

Foundation, Planetree

Frampton, Susan B.

Charmel, Patrick A.

Guastello, Sara

Inhaltsverzeichnis

Tables and Figures viii
Acknowledgments xi
The Editors xiv
The Contributors xviii
Prologue xxi
Foreword xxvi
Introduction: Patient-Centered Care Goes Global 1
PA R T O N E
Patient-Centered Care as a Fundamental Strategy for AchievingHigh-Quality, High-Value Care
Chapter One: The Patient-Centered Care Value Equation19
Patrick A. Charmel, Susan Stone, and Dan Otero
Chapter Two: Defining and Measuring Patient-Centered Quality45
Sara Guastello, Marcel Snijders, Róisín Boland, andPaula Wilson
PA R T T W O
Challenges and Solutions in Patient-Centered Care
Chapter Three: Compassion in Action 69
Belinda Dewar and Susan B. Frampton
Chapter Four: Words That Work: Patient-Centered PhysicianCommunication 91
Dorothea Wild
Chapter Five: Activating Patients Through Access toInformation 107
Patrick A. Charmel and Sara Guastello
Chapter Six: Healing Partnerships: The Role of Family inPatient Centered Care 129
Susan B. Frampton, Jeanette Michalak, and Sara Guastello
Chapter Seven: Healing Environment: Architecture and DesignConducive to Health 149
Randall L. Carter and Lisa Platt
PA R T T H R E E
Activating Stakeholders to Create Organizational Change
Chapter Eight: Creating Lasting Organizational Change:Turning Hopes into Reality 175
Jim van den Beuken and Lucie Dumas
Chapter Nine: Culture Change and the Employee Experience195
Lucie Dumas and Marie-Claude Poulin
Chapter Ten: Partnering with Patients and Families to ImproveQuality and Safety 213
Edward Kelley, Dennis S. O'Leary, Richard E. Hanke, SusanB. Frampton, Nittita Prasopa-Plaizier, and Anna Lee
Chapter Eleven: The Role of Physicians in Patient-CenteredCare 235
Catherine Crock, John T. Findley, Steven F. Horowitz, K. J. Lee,and Anna W. J. Omtzigt
Chapter Twelve: Creating a Patient-Centered Continuum of Care255
Michelle Bowman, Sylvie Doiron, Deborah Felsenthal, Joep P.Koch, Marci Nielsen, and Heidi Ruis
Index 271

Über Autor(innen)

Susan B. Frampton, PhD, is president of Planetree and asought-after speaker and writer on patient-centered care.
Patrick A. Charmel, MPH, is CEO of Griffin Hospitalwhich, under his leadership, has received numerous quality andclinical excellence awards, and is the only hospital to be named tothe Fortune Magazine "100 Best Companies to Work for in America"list for ten consecutive years.
Sara Guastello is the director of Knowledge Managementfor Planetree and a frequent writer on patient-centered care.
Planetree, founded by a patient in 1978, is anot-for-profit organization with offices in seven countries aroundthe globe that partners with health care organizations toaccelerate organizational culture change that enhances the patientexperience, improves quality of care, and creates a nurturing workenvironment where professional caregivers are enabled tothrive.