Otherwise: The Wisdom You Need to Succeed in a Diverse and Divisive World

Special
ISBN: 978-0-8144-1752-2
Verlag: HARPERCOLLINS LEADERSHIP

Buch, Englisch, 272 Seiten, Format (B × H): 164 mm x 233 mm, Gewicht: 572 g

Everyone puts multiethnic faces in marketing materials, but it’s mostly a token gesture. Because even as the U.S. grows increasingly diverse, most professionals have little real knowledge of those different from themselves. OtherWise is a deep and engaging exploration of diversity in America and how we can bridge differences—across race, ethnicity, culture, sexual orientation, faith, and even politics. It goes far beyond census data into the realm of cognitive and social science, helping readers break through stereotypes and fears to a profound understanding of people unlike themselves. This is not touchy-feely stuff, but crucial information for businesspeople everywhere whose success depends on embracing the new realities of their workforce, their suppliers, and their customers. Readers will discover: What America’s changing demography means for business • How unconscious biases shape behaviors and beliefs • How to connect across cultures, borders, and perspectives • How to move beyond tolerating differences to capitalizing on them OtherWise strips away the barriers of “us” and “them,” and lays bare profound truths for relating to others around us.

Autoren/Hrsg.

Martin, Dick

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Betriebswirtschaft: Theorie & Allgemeines

Inhaltsverzeichnis

CONTENTS Introduction: How This Book Came to Be vii 1 Who Is “Other”? 1 Part One Strangers at Home 2 Strangers Climbing in the Window 11 3 Strangers Making Themselves at Home 14 4 Bouillabaisse or Consommé? 19 5 A New America 26 6 It's the Culture, Stupid! 34 7 Race Matters 42 8 The Cost of Diversity 52 9 Queerness 61 10 Strangers with a Strange God 69 11 World Values 78 12 Gut Values 84 13 Second That Emotion 89 14 Feeling What Others Feel 92 Part Two Strangers Abroad 15 Strange Places 101 16 Roots, Not Branches 107 17 Political Attunement 114 18 Management Across Borders 121 19 Organizational Culture 128 20 We Are What We Speak 133 21 Horizontal Empathy 141 22 Practical Empathy 146 Part Three Strange Times 23 Me, Us, and Them 153 24 Sisyphus Had It Easy 161 25 Lost in a Loop 168 26 Voting with Your Feet 176 27 Free-Floating Anger 181 28 Mind the Gap 185 29 The Chicken Soup of Social Life 191 30 People Are Crazy 197 31 Fluent Listening 204 32 Presence 209 33 Congruence 212 Conclusion: How to Be OtherWise 217 Acknowledgments 223 Notes 227 Index 265

Über Autor(innen)

DICK MARTIN is a writer whose articles have appeared in the Harvard Business Review and other publications. The author of Tough Calls, he was executive vice president of public relations, employee communications, and brand management for AT&T.