Matveev Intercultural Competence in Organizations

A Guide for Leaders, Educators and Team Players
1. Auflage 2017
ISBN: 978-3-319-45701-7
Verlag: Springer Nature Switzerland
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 203 Seiten

Reihe: Management for Professionals

This book addresses one of the most critical issues facing global business leaders and the multicultural workforce - how to work and relate effectively in the intercultural contexts. The author presents business professionals, practitioners and academics with the Collaborative Intercultural Competence Model. Based on solid theoretical assumptions and real intercultural experiences, this model is to help professionals work more effectively across and within cultures. This book expands the traditional presentation of existing knowledge by providing a unified discussion of intercultural communication and its conceptual foundations. The book offers readers with a contemporary insight into the intercultural competence phenomenon and highlights the basis for its experience-based inquiry, assessment and development.A distinctive feature of Intercultural Competence in Organizations is its comprehensive coverage of the intercultural competence framework from both communication and organizational behavior perspectives. This book does not cover traditional areas of international business, international management, global management strategy and policy and cross-cultural comparative management, but focuses on theoretical foundations of intercultural competence and intercultural competence research and practice. The author describes the complex nature of intercultural competence in a straightforward format which helps professionals, practitioners and students to envision a variety of intercultural situations in which they may behave competently. Thus, the conceptual acumen of this title is to understand the premises of intercultural competence, embrace its theoretical assumptions, see its practical applicability, and advance individual intercultural competence.
Featuring examples and skill development exercises, this book will be appealing to professionals, practitioners, students, academics and policy makers in the field of international business, management and communication.

'Dr. Matveev challenges his readers to develop their intercultural competence so as to make themselves more effective, more humane and more socially skilled in a world that increasingly involves extensive contact across various groups of people.'--from the Foreword by Richard W. Brislin, University of Hawaii
'Dr. Matveev creates an awareness of intercultural competence by exposing the reader to the theoretical concepts and practical tools. Business people and academics will use this book to recognize and leverage the benefits of cultural diversity.'--Berthold Mukuahima, Director of Human Capital, Ohlthaver & List Group, Namibia
'Dr. Matveev reveals how intercultural competence of professional multicultural teams helps in achieving corporate competitive advantage and longevity in a challenging globalized world. This book is very useful for managers, scholars and students who want to elevate the efficacy of intercultural relationship in their professional and personal lives.'--Srecko Cebron, Management Board Member, Sava Reinsurance Company, Slovenia




Dr. Alex V. Matveev has been a management consultant and economist with Deloitte & Touché, The World Bank and World Trade Center; a professor at the City University of New York and Shanghai University in China; and a lecturer in business, community and corporate programs. He is a creator of the Collaborative Intercultural Competence Model that helps in understanding the nuances of human interaction among members of culturally diverse professional teams. Dr. Matveev brings a unique perspective and energy to professional and academic learners in their quest for effective, appropriate and sensitive intercultural interactions in diverse multicultural business contexts. Dr. Matveev's many books and articles include Intercultural Communication Competence and Multicultural Team Performance, Educational Innovations in Economics and Business, Business Education in Russia Needs Change.

Autoren/Hrsg.

Matveev, Alex

Inhaltsverzeichnis

1;Dedication;5
2;Foreword;6
3;Preface;10
4;Audience;14
5;Objectives of This Book;15
6;Features of This Book;16
7;Organization of This Book;17
7.1;Chapter 1;17
7.2; Chapter 2;18
7.3; Chapter 3;18
7.4; Chapter 4;18
7.5; Chapter 5;18
7.6; Chapter 6;18
8;Reviewer List;20
9;Acknowledgements;21
10;Contents;23
11;About the Author;27
12;Part I: Intercultural Competence: Key Concepts;29
13;1: Describing Intercultural Competence;30
13.1;1.1 The Need for Intercultural Competence;30
13.1.1;1.1.1 Intercultural Competence in Everyday Life;30
13.1.2;1.1.2 Intercultural Competence in Multicultural Organizations;32
13.2;1.2 The Perceptual Nature of Intercultural Competence;34
13.2.1;1.2.1 What is Competence?;34
13.2.2;1.2.2 What is Intercultural Competence?;35
13.2.3;1.2.3 Human Perception and Intercultural Competence;36
13.2.4;1.2.4 Intercultural Competence Dimensions;37
13.3;1.3 Understanding Intercultural Competence;38
13.3.1;1.3.1 A Brief History of Intercultural Competence Inquiry;38
13.3.2;1.3.2 Culture Shock and Intercultural Competence;40
13.3.3;1.3.3 Theory in Intercultural Competence Inquiry;41
13.3.4;1.3.4 Effective Performance in Intercultural Contexts;42
13.3.5;1.3.5 The Cultural Context in Multicultural Organizations;44
13.3.6;1.3.6 Intercultural Competence Models;45
13.4;1.4 Intercultural Competence in Multicultural Teams;48
13.5;1.5 Intercultural Competence in Practice;50
13.5.1;1.5.1 Assessing Intercultural Competence;50
13.5.2;1.5.2 Acquiring Intercultural Competence;51
13.6;1.6 Summary;51
13.7; Further Reading;53
14;2: Theoretical Foundations of Intercultural Competence;54
14.1;2.1 Foundations of Uncertainty Reduction Theory;54
14.1.1;2.1.1 Assumptions of Uncertainty Reduction Theory;55
14.1.2;2.1.2 Antecedent Conditions and Uncertainty Tolerance Threshold;56
14.1.3;2.1.3 Typology of Uncertainty Reduction Theory;57
14.1.4;2.1.4 Typical Uncertainty Reduction Strategies;59
14.2;2.2 Uncertainty Reduction in Intercultural Interactions;60
14.2.1;2.2.1 Uncertainty Reduction in Team Development;62
14.2.2;2.2.2 Uncertainty Reduction during Culture Shock;62
14.3;2.3 Exploring Effective Performance in Foreign Cultural Contexts;64
14.3.1;2.3.1 Effective Overseas Performance;65
14.3.2;2.3.2 Intercultural Adjustment;66
14.3.3;2.3.3 Intercultural Effectiveness;68
14.3.4;2.3.4 Comparing Overseas Performance, Intercultural Adjustment, and Intercultural Effectiveness;71
14.4;2.4 Exploring the Cultural Context in Organizations;72
14.4.1;2.4.1 Communication Context Richness;72
14.4.2;2.4.2 Cultural Context Dimensions;73
14.5;2.5 Summary;74
14.6; Further Reading;75
15;3: The Intercultural Competence Models;76
15.1;3.1 Intercultural Competence as Knowledge, Skills, and Motives;76
15.1.1;3.1.1 Foundational Dimensions Intercultural Competence;77
15.1.2;3.1.2 Intercultural Competence as Knowledge, Skills, and Attitudes;78
15.1.2.1;3.1.2.1 Relational Model of Intercultural Competence;79
15.1.2.2;3.1.2.2 Co-orientational Model of Intercultural Competence;80
15.2;3.2 Intercultural Competence as Affective, Cognitive, and Conceptual Mix;82
15.2.1;3.2.1 Affective or Intercultural Sensitivity Dimension;83
15.2.2;3.2.2 Cognitive or Intercultural Awareness Dimension;84
15.2.3;3.2.3 Behavioral or Intercultural Adroitness Dimension;84
15.3;3.3 Behavioral Approach to Intercultural Competence;84
15.4;3.4 Traits and Skills Approach to Intercultural Competence;86
15.5;3.5 Developmental Approach to Intercultural Competence;87
15.6;3.6 Causal Models of Intercultural Competence;90
15.7;3.7 The Collaborative Intercultural Competence Model in Multicultural Organizations;92
15.7.1;3.7.1 Antecedent Models for the Collaborative Intercultural Competence Model;92
15.7.2;3.7.2 Dimensions of the Collaborative Intercultural Competence Model;94
15.7.3;3.7.3 Development of the Collaborative Intercultural Competence Model;96
15.7.4;3.7.4 Advantages of the Collaborative Intercultural Competence Model;96
15.8;3.8 Summary;98
15.9; Further Reading;99
16;Part II: Intercultural Competence in Organizations;101
17;4: Intercultural Competence in Multicultural Teams;102
17.1;4.1 Teams as a Way of Organizing;102
17.2;4.2 High-Performance Multicultural Teams;105
17.2.1;4.2.1 Characteristics of Multicultural Teams;105
17.2.2;4.2.2 Challenges of Multicultural Teams;107
17.2.3;4.2.3 Advantages of Multicultural Teams;112
17.3;4.3 Conflict in Multicultural Teams;116
17.3.1;4.3.1 Culture and Conflict;116
17.3.2;4.3.2 Conflict in Low- and High-Context Communication Cultures;118
17.3.3;4.3.3 Conflict Management in Different Cultures;119
17.3.4;4.3.4 Negotiation as Conflict Management;119
17.4;4.4 Multicultural Team Development;120
17.4.1;4.4.1 Factors to Make an Effective Team;120
17.4.2;4.4.2 Stages of Team Development;121
17.4.3;4.4.3 Integrated Model of Team Development;122
17.4.4;4.4.4 High-Performance Teams in Different Contexts;124
17.5;4.5 Summary;126
17.6; Further Reading;127
18;Part III: Practicing Intercultural Competence;128
19;5: Intercultural Competence Assessment;129
19.1;5.1 The Need to Assess Intercultural Competence;129
19.2;5.2 Intercultural Competence Assessment Instruments;130
19.2.1;5.2.1 Intercultural Development Inventory;130
19.2.2;5.2.2 Multicultural Personality Questionnaire;135
19.2.3;5.2.3 Adapted Multicultural Personality Questionnaire;136
19.2.4;5.2.4 Cross-cultural Adaptability Inventory;136
19.2.5;5.2.5 Culture Shock Inventory;137
19.2.6;5.2.6 Intercultural Sensitivity Inventory;137
19.2.7;5.2.7 Intercultural Competence Profiler;139
19.2.8;5.2.8 Intercultural Readiness Check;139
19.2.9;5.2.9 Intercultural Competence Inventory;140
19.3;5.3 Intercultural Competence Assessment Instruments’ Comparison;141
19.4;5.4 Summary;141
19.5; Further Reading;142
20;6: Acquiring Intercultural Competence;144
20.1;6.1 The Need to Develop Intercultural Competence;144
20.2;6.2 Intercultural Competence Development Tools;145
20.2.1;6.2.1 Intercultural Communication Workshop;145
20.2.2;6.2.2 Developmental Model of Intercultural Sensitivity;146
20.2.2.1;6.2.2.1 Ethnocentric Stages;146
20.2.2.2;6.2.2.2 Ethnorelative Stages;149
20.2.2.3;6.2.2.3 Assumptions of the Developmental Model of Intercultural Sensitivity;151
20.2.3;6.2.3 Intercultural Learning Model;152
20.2.4;6.2.4 World Learning;154
20.2.4.1;6.2.4.1 The A+ASK Paradigm for Intercultural Competence Development;156
20.2.4.2;6.2.4.2 The AIC Tool for Intercultural Competence Development;157
20.2.4.3;6.2.4.3 The Gemstone Model for Intercultural Competence Development;157
20.2.5;6.2.5 Metacognitive Learning Model;159
20.2.6;6.2.6 The Future of Intercultural Competence Development;159
20.3;6.3 Summary;160
20.4; Further Reading;161
21;Afterword;162
22;References;163
23;Author Index;191
24;Subject Index;198