McComb / Kennedy Computational Methods to Examine Team Communication

When and How to Change the Conversation
1. Auflage 2020
ISBN: 978-3-030-36159-4
Verlag: Springer International Publishing
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 209 Seiten

Reihe: Computational Social Sciences

The primary focus of this book is an examination of longitudinal team communication and its impact on team performance.  This theoretically-grounded, holistic examination of team communication includes cross-condition comparisons of team (i.e., distributed/in person, unrestricted/time pressured, two performance episodes) and employs multiple quantitative methodological approaches to examine the phenomena of interest. This book simultaneously provides practical content for researchers and practitioners in the social sciences and humanities. Included are step-by-step instructions for the methodologies employed, and distillations of findings via Managerial Minutes that highlight best practices and/or examples to help enhance team communication in practice.



Sara McComb is a Professor at Purdue University with a joint appointment in Nursing and Industrial Engineering.  She has over 20 years experience studying team communication and cognition; has garnered over $2.7M in external funding from agencies including the National Science Foundation and Office of Naval Research; and published in top journals including the Journal of Applied Psychology, Human Factors and the Journal of Advanced Nursing. Her research focuses on understanding how communication and cognition impact team processes and performance.Deanna M. Kennedy is an Associate Professor at the University of Washington Bothell in the School of Business. Her research addresses the application of project management through the study of team interactions and showcases a variety of methodological approaches in the team researcher toolkit. Her work has been funded by the Army Research Office and NASA and published in such journals as Journal of Applied Psychology, European Journal of Operational Research, and Decision Sciences.

Autoren/Hrsg.

McComb, Sara

Kennedy, Deanna

Inhaltsverzeichnis

1;Acknowledgments;7
2;Contents;9
3;About the Authors;13
4;List of Abbreviations;14
5;List of Figures;15
6;List of Tables;17
7;Chapter 1: Team Communication in Theory and Practice;19
7.1;Why Write a Book About Longitudinal Team Communication?;19
7.1.1;Longitudinal Team Communication Research;20
7.2;What Theoretical Frameworks Help Explain Longitudinal Team Communication?;22
7.2.1;Recurring Phase Model of Team Processes;22
7.2.2;Temporal Dimensions of Organizational Change;25
7.2.3;Application to Longitudinal Team Communication;26
7.3;What Team Types Are Examined in this Book?;27
7.3.1;Distributed Versus In Person Teams;27
7.3.2;Unrestricted Versus Time Pressured Teams;28
7.4;What Is Included in this Book?;29
7.4.1;Overview of Chapters;29
7.4.2;Methodological Appendices;32
7.4.3;Managerial Minutes;32
7.5;Why Should You Read This Book?;32
7.5.1;Researchers;33
7.5.2;Practitioners;34
8;Chapter 2: Structured Literature Review;35
8.1;Literature Search Procedures;35
8.2;Literature Review Trends and Observations;51
8.2.1;Research Designs;52
8.2.2;Data Collection, Coding, and Manipulations;53
8.2.3;Analytical Techniques;55
8.2.4;Visualization Techniques;56
8.2.5;Findings;57
8.3;Available Resources;58
9;Chapter 3: The Study;59
9.1;The Sample;59
9.2;The Study Design;60
9.2.1;Task Description and Procedures;60
9.2.2;Performance Episodes;61
9.2.3;Communication Media;62
9.2.4;Time Availability;62
9.3;The Data;63
9.3.1;Performance Measures;63
9.3.2;Communication Strings;64
9.3.3;Coding Framework;65
9.3.4;Coding Process;66
9.3.5;Data Operationalizations;69
9.3.6;Previous Data Use;70
9.4;Appendix: Example Dataset Description;72
9.5;Data Description;72
10;Chapter 4: Rhythm of Team Communication;74
10.1;Introduction to Team Communication Rhythm;74
10.1.1;Research Questions;76
10.2;Methodology;76
10.2.1;Methodological Approaches: Recurrence Quantification Analysis and Linear Mixed Modeling;76
10.2.2;Data Specification;77
10.2.3;Analyses;78
10.3;Findings for Team Communication Rhythm;80
10.3.1;Visualizing Conversation Rhythm;82
10.3.2;Examining Conversation Rhythm Using Recurrence Metrics;83
10.3.2.1;Rhythm Differences Across Time Constraints and Communication Media;83
10.3.2.1.1;Rhythm Differences Across Time Constraints and Communication Media Results;83
10.3.2.1.2;Overall Patterns Observed in Rhythm Differences Across Time Constraints and Communication Media;84
10.3.2.2;Rhythm Differences Across Performance;85
10.3.2.2.1;Rhythm Differences Across Performance Results;85
10.3.2.2.2;Overall Patterns Observed in Rhythm Differences Across Performance;86
10.4;Theoretical Implications and Future Research;87
10.5;Methodological Contributions and Future Research;88
10.6;Appendix: How to Conduct Recurrence Analysis;89
10.6.1;Data Preparation;89
10.6.1.1;Matrix Generation;89
10.6.1.2;Recurrence Quantification Analysis Metrics Calculations;90
10.6.1.3;Recurrence Rate;91
10.6.1.4;Determinism;91
10.6.1.5;Entropy;92
10.6.2;Data Usage;93
10.6.2.1;Recurrence Plots;93
10.6.2.2;Regression Analysis;93
11;Chapter 5: Timing and Pacing of Team Communication;96
11.1;Introduction to Team Communication Timing and Pacing;96
11.1.1;Research Questions;98
11.2;Methodology;99
11.2.1;Methodological Approaches: Network Pictographs and Statistical Comparisons;99
11.2.2;Data Specification;99
11.2.3;Analyses;99
11.2.3.1;Timing;101
11.2.3.2;Pacing;101
11.3;Findings for Team Communication Timing and Pacing;102
11.3.1;Examining Communication Timing;102
11.3.1.1;Frequency Differences Over Time;102
11.3.1.1.1;Frequency Differences Over Time Results;102
11.3.1.1.2;Overall Patterns Observed in Frequency Differences Over Time;107
11.3.1.2;Frequency Differences Across Time Constraints and Communication Media;108
11.3.1.2.1;Frequency Differences Across Time Constraints and Communication Media Results;108
11.3.1.2.2;Overall Patterns Observed in Frequency Differences Across Time Constraints and Communication Media;110
11.3.2;Investigating Communication Pacing;111
11.3.2.1;Complexity Differences Over Time and Across Time Constraints and Communication Media;111
11.3.2.1.1;Complexity Differences Over Time and Across Time Constraints and Communication Media Results;111
11.3.2.1.2;Overall Patterns Observed in Complexity Differences Over Time and Across Time Constraints and Communication Media;113
11.4;Theoretical Implications and Future Research;114
11.5;Methodological Contributions and Future Research;115
11.6;Appendix: How to Create and Compare Network Pictographs;116
11.6.1;Data Preparation;116
11.6.1.1;Timing;117
11.6.1.2;Pacing;117
11.6.1.3;Network Pictographs;117
11.6.2;Data Usage;118
11.6.2.1;Timing;118
11.6.2.2;Pacing;120
12;Chapter 6: Polyphony in Team Communication;122
12.1;Introduction to Team Communication Polyphony;122
12.1.1;Research Questions;124
12.2;Methodology;124
12.2.1;Methodological Approaches: Proportional Hazards and Andersen-Gill Intensity Models;124
12.2.2;Data Specification;125
12.2.2.1;Proportional Hazards Analysis;125
12.2.2.2;Andersen-Gill Intensity Analysis;126
12.2.3;Analyses;126
12.2.3.1;Proportional Hazards Analysis;126
12.2.3.2;Andersen-Gill Intensity Analysis;128
12.3;Findings for Team Communication Polyphony;128
12.3.1;Examining the Polyphony of Initial Conversations;128
12.3.1.1;Interrelationships Among Initial Topic Shift Points;128
12.3.1.1.1;Interrelationships Among Initial Topic Shift Points Results;128
12.3.1.1.1.1;Unrestricted Teams;131
12.3.1.1.1.2;Time Pressured Teams;132
12.3.1.1.2;Overall Patterns Observed in Interrelationships Among Topic Shift Points;134
12.3.2;Examining the Polyphony of Recurring Conversations;134
12.3.2.1;Intensity of Mission Analysis and Tactical Strategy Conversations;135
12.3.2.1.1;Intensity of Mission Analysis and Tactical Strategy Conversations Results;135
12.3.2.1.1.1;Unrestricted Teams;136
12.3.2.1.1.2;Time Pressured Teams;137
12.3.2.1.2;Overall Patterns Observed in Intensity of Mission Analysis and Tactical Strategy Shift Points;137
12.4;Theoretical Implications and Future Research;138
12.5;Methodological Contributions and Future Research;139
12.6;Appendix: How to Conduct Event History Analysis;140
12.6.1;Data Preparation;141
12.6.2;Data Usage;143
12.6.2.1;Proportional Hazards Model;143
12.6.2.2;Andersen-Gill Intensity Model;145
13;Chapter 7: Sequence of Team Communication;147
13.1;Introduction to Team Communication Sequencing;147
13.1.1;Research Questions;149
13.2;Methodology;149
13.2.1;Methodological Approaches: Hierarchical Clustering Analysis and Dendrograms;149
13.2.2;Data Specification;149
13.2.3;Analyses;150
13.2.3.1;Chi-Squared Tests of Independence;150
13.2.3.2;Hierarchical Clustering Analysis;151
13.3;Findings for Team Communication Sequencing;152
13.3.1;Determining If Sequential Patterns Exist;152
13.3.2;Examining Sequences in Team Communication;152
13.3.2.1;Sequential Patterns in Team Communication;152
13.3.2.1.1;Sequential Patterns in Team Communication Results;152
13.3.2.1.2;Overall Patterns of Results by Team Type;154
13.3.2.1.2.1;Unrestricted Distributed Teams;154
13.3.2.1.2.2;Unrestricted In Person Teams;159
13.3.2.1.2.3;Time Pressured Distributed Teams;161
13.3.2.1.2.4;Time Pressured In Person Teams;163
13.3.3;Comparing Sequential Patterns across Conditions;164
13.3.3.1;Comparisons Across Performance Episodes;164
13.3.3.2;Comparisons of Distributed Versus In Person Teams;165
13.3.3.3;Comparisons of Unrestricted Versus Time Pressured Teams;166
13.4;Theoretical Implications and Future Research;167
13.5;Methodological Contributions and Future Research;169
13.6;Appendix: How to Conduct Cluster Analysis and Construct Dendrograms;171
13.6.1;Data Preparation;171
13.6.2;Data Usage;172
13.6.2.1;Chi-Squared Test of Independence;172
13.6.2.2;Hierarchical Clustering;173
13.6.2.3;Cross-Condition Comparisons;174
14;Chapter 8: What We Learned about Longitudinal Team Communication;177
14.1;Insights Garnered From a Holistic Examination of Longitudinal Team Communication;178
14.1.1;Engage in Transition Processes Before Action Processes;179
14.1.2;Recognize the Changing Relevance of Transition Processes Over Time;180
14.1.3;Avoid the Curse of Unrestricted Time;181
14.1.4;Exploit Learning Over Time;183
14.1.5;Satisfice Under Time Pressure;184
14.2;Theoretical and Methodological Contributions From Our Examination of Longitudinal Team Communication;185
14.2.1;Theoretical Contributions Vis-à-Vis Bartunek and Woodman (2015) and Marks et al. (2001);185
14.2.2;Methodological Contributions;187
14.3;Study Limitations and Future Opportunities;188
14.4;Concluding Thoughts;190
15;Appendix A: Laboratory Task Documents;192
16;References;197
17;Index;208