Parcell / Collison No More Consultants

We Know More Than We Think
1. Auflage 2010
ISBN: 978-0-470-68276-0
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 252 Seiten, E-Book

This book provides you with the tools to tap into the capabilitiesthat already exist in your organization, but are as yetinaccessible. The book shows you how to make maximum use andaccessibility of existing knowledge by implementing a successfultool, The River Diagram. This tool will help reveal yourorganization's strengths and weaknesses, which will aid you inresolving an internal problem. Illustrated using an exciting rangeof case studies including BP, Oracle, UNAIDS, and others, this bookwill guide you towards saving both time and money.

Autoren/Hrsg.

Parcell, Geoff

Collison, Chris

Inhaltsverzeichnis

Foreword.
Preface.
1 Introduction - Why No MoreConsultants?
Five Key Questions.
How to Read No More Consultants.
Chapter by Chapter.
2 Discovering the River.
Forming the River.
Beating Consultants at Their Own Game.
Spotting the Potential for Learning and Sharing.
Examining the Distribution of Performance.
Watching the River Over Time.
3 Building the Framework.
Deciding Who to Involve.
Identifying and Selecting the Practices.
Deciding the Variables.
Defining the Levels.
Developing our 'Effective Meetings' Example.
Story 1 - Using Self-assessment to Unite a Consortium ofCompanies.
Story 2 - Helping UK Government Departments to Develop andLearn.
The Benefits of Global Rather than Local Frameworks.
Defining the Strategy.
4 Applying the Approach.
It's All About the Conversations.
Involving the Procrastinators.
The Environment.
Story 3 - Responding to AIDS in Brazil.
Sharing Experience Within a Framework.
It is Subjective, and De-personalises the Emotion.
It Challenges Our Assumptions.
The Focus for Improvement.
Finding Ways to Close the Gap in Performance.
Story 4 - Developing Professional Communities inOracle.
Story 5 - Assessing Knowledge Management in UK RegionalGovernment Offices.
Story 6 - Linking the Supply Chain.
Launching and Going to Scale.
5 The Role of the Facilitator.
What Are the Attributes of a Good Facilitator?
What Does a Facilitator Do?
6 Creating the River.
Constructing the River Diagram on Paper.
Innovative and Practical Ways to Visualise a River Diagram.
Creating the Stairs Diagram.
Story 7 - Developing a Knowledge Culture in the NationalHealth Service.
7 Learning from Experience.
Offers and Requests.
Learning from Experience Through a Peer Assist.
Story 8 - Organic Rice Farming in Thailand.
Story 9 - Peers in Unexpected Places - When GreatOrmond Street Hospital Met Ferrari!
Barriers to Sharing.
Tall Poppy Syndrome.
Shrinking Violet Syndrome.
Not Invented Here Syndrome.
Real Men Don't Ask for Directions.
8 Improving and Sustaining.
Measuring Progress.
Leading and Lagging Indicators.
Modifying the Framework.
Local Customisation.
External Benchmarking - Towards Level Six.
Story 10 - The Sustainable Development of Cities.
9 So What Do We Do Now?
Appendices.
Appendix A Self-Assessment Framework for Effective Meetings.
Appendix B Learning and Development Self-AssessmentFramework.
Appendix C Creating a River Diagram with Excel.
Appendix D Knowledge and Organisation Development in theNHS.
Further Reading.
Index.

Über Autor(innen)

Geoff Parcell is a successful business coach. He has workedwith organizations in the private and public sectors to identifyand build their capabilities, stressing team working and learning.He was a founder member of BP's knowledge management team,and has also worked with the UN on sharing good practice in theresponse to HIV/AIDS.
With Chris Collison, he was previously author of the acclaimedLearning to Fly (Wiley 2004).
Find out more at www.practicalKM.com.
Chris Collison is a leading business adviser, author andspeaker. After 15 years working on knowledge and change managementwith BP and Centrica, Chris now helps a range of organizations toimprove and innovate - from software engineers in Bangalore,to venture capitalists in Rome, biotechnologists in North Carolinaand NHS hospitals in the UK.
He is an associate and visiting lecturer at Henley ManagementCollege and Cranfield School of Management, and is a CharteredFellow of the CIPD.
See www.chriscollison.com formore information.