How to Bring Out the Better Side of Difficult People

Participant's Workbook Auflage
ISBN: 978-0-7879-7358-2
Verlag: Wiley

Buch, Englisch, 24 Seiten, Format (B × H): 211 mm x 272 mm, Gewicht: 227 g

Faced with people we don’t like or don’t understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Participants Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief training session that teaches you how to approach difficult people in productive ways. Specifically, you will be learn how to - Draw out people rather than closing them down
- Overcome your barriers to understanding others
- Look beyond the surface to learn what make people “tick”
- Take a novel approach when a relationship feels stuck

Autoren/Hrsg.

Silberman, Melvin L

Hansburg, Freda

Inhaltsverzeichnis

About This Brief Training Session 1

The Challengers 2

Self-Assessment 3

My Challengers 4

Five Ways to Get Curious 5

A New Approach 6

Working the 3 C’s 7

Try It: Experiments in Change 8

Participant Recap 9

Reading 10

Über Autor(innen)

THE AUTHORS

MEL SILBERMAN is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.

FREDA HANSBURG is vice president of Active Training and coauthor of PeopleSmart.