Stenzel / Cokins / Schubert CIO Best Practices

Enabling Strategic Value With Information Technology
2. Auflage 2010
ISBN: 978-0-470-91255-3
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 368 Seiten, E-Book

Reihe: SAS Institute

Praise for CIO BEST PRACTICES
"CIOs are challenged with bringing technology into alignment with business strategy. In order to be successful, today's CIO must translate the technical into business terms and to deliver solutions to the business to improve processes and end products. CIO Best Practices: Enabling Strategic Value with Information Technology provides a complete guide for the strategic CIO to help in these challenges. This book is a great tool for all CIOs."--Ellen Barry, CIO, Metropolitan Pier and Exposition Authority
"The demand for value from technology investment will only increase in the future, and major business trends like globalization, consolidation, optimization, and consumerism demand that IT leaders find ways to engineer high performance, agility, lean, and innovation into the way businesses work and compete. Enlightened CIOs will want to read this book and ensure they understand the game plan for the future."--Patrick E. Moroney, President, The Barnier Group LLC
"A terrific primer for technology professionals and a must-read for anyone aspiring to be a CIO or technology leader. This book focuses on the most relevant topics business and technology must grapple with including strategy development, strategic alignment and value creation, and the specific roles the CIO and IT must play. The book captures the collective wisdom of an impressive list of influential contributing authors who precisely frame and address the key issues CIOs must deal with today and for the foreseeable future."--Stephen Fugale, Chief Information Officer, Villanova University, and former senior vice president and CIO, CIGNA Group Insurance
"CIO Best Practices captures many of the things we have learned during our eight years of providing product outsourcing to U.S. companies. I recommend this book to anyone looking to quickly understand the decisions one will need to deal with before outsourcing."--Anupam Bhide, PhD, CEO, Calsoft

Autoren/Hrsg.

Cokins, Gary

Schubert, Karl D.

Hugos, Michael H.

Betancourt, Randy

Farrell, Alyssa

Flemming, Bill

Hujsak, Jonathan

Stenzel, Joe

Inhaltsverzeichnis

Preface ix
About the Contributing Authors xix
Chapter 1 Freedom with Fences: Robert Stephens Discusses CIOLeadership and IT Innovation 1
The CIO Leadership Paradox 1
The Fences 5
Rules and Innovative Augmentation 13
The CIO and Enterprise Culture 16
Radical Transparency 20
Proactive Risk Practices 23
The CIO and the Customer 26
The IT Organization 34
Notes 39
Chapter 2 Why Does IT Behave the Way It Does? 41
Making Sense of IT Business Management 41
Putting the Pieces Together 63
Changing the Way IT Behaves 86
Notes 97
Chapter 3 Cloud Computing and the New Economics of Business99
A Combination of Technologies Create Cloud Computing 100
Some Working Defi nitions of Cloud Computing 101
Cloud Computing Has Three Component Layers 102
Implications of the Transition to Cloud Computing 104
A Business Strategy Based on Agility 108
Using the Cloud for Business Advantage 111
Business Applications with the Greatest Potential 112
Cloud Risk Considerations 115
Cloud Cost Considerations 118
Case Study: Selling "Designer Chocolates" 120
Desirable Characteristics of New IT Architecture 123
Public Clouds, Private Clouds, and Hybrid Clouds 124
Issues to Consider When Thinking about Private Clouds 128
The Cloud is a Platform for Managing Business Processes 131
Automate Routine Processes, Focus People on Handling Exceptions134
Four Technologies Enable Responsive Business Processes 136
Notes 139
Chapter 4 Leading with Green: Expanding the CIO's Role inEco-Effi cient Information Technology Adoption 141
What Is Green IT? 144
Who Cares about Green IT? 146
Green IT: A Quickly Maturing Management Discipline 147
Common Challenges Presented by Green 159
Role of Public Policy 165
Role of the CIO 167
Risks and Common Mistakes to Avoid 171
Summary 173
Notes 174
Chapter 5 Sustainability, Technology, and EconomicPragmatism: A View into the Future 177
Sustainability 177
Globalization, Decentralization, and Sustainability 179
Future Opportunities for Improving Global IT Sustainability187
Mobility 203
Ubiquity: Pervasive Computing, Ubiquitous Sensors, and Ad HocCommunications 212
Energy: Smart Buildings, Renewables, and Campus Sustainability215
Physical Security and Information Assurance 217
Integrating Sustainability into Strategic Planning 220
The Future Lies before Us 232
Notes 233
Chapter 6 How to Measure and Manage Customer Value andCustomer Profi tability 237
The Rising Need to Focus on Customers 238
A Foundation for Customer Portfolio Management 245
Distinguishing High from Low Economic Customer Value 255
Measuring Customer Lifetime Value 262
Balancing Shareholder Value with Customer Value 269
The CFO and CIO Must Shift Emphasis 275
Appendix 6A: Activity-Based Costing is a Cost ReassignmentNetwork 280
Notes 282
Chapter 7 Evolution of Networks into Networking 285
Evolution of Networks into Networking: Computational, Data,Business, and Personal 285
Advances in Computational and Data Networks 289
Advances in Storage and Data Networks 291
Business Impacts of Business Networking 295
Business Impacts of Social Networking 299
Virtual Worlds: Second Life 302
Democratization and Socialization of Information 306
The Wisdom of Crowds? 309
The New Reality 311
Adapting to the New Reality 315
Role of IS/IT in Adapting to the New Reality 317
Notes 320
About the Editor 327
Index 329

Über Autor(innen)

JOE STENZEL has worked as editor in chief of the Journal of Strategic Performance Management and Cost Management, and two Warren, Gorham, and Lamont periodicals since 2000. He has written or co-written four other books for John Wiley & Sons: Essentials of Cost Management, From Cost to Performance Management, CFO Survival Guide, and Lean Accounting.