Human Resource Management for Tourism Ev

ISBN: 978-1-4462-6873-5
Verlag: SAGE Publications Ltd

Buch, Englisch, 336 Seiten

If you're looking to work in the Tourism, Events, Hospitality and Leisure industries, the chances are that you like being around people, whether customers or colleagues! The people you work with look for direction and leadership in the workplace – this is the management of people role within a business, known as human resource management.

This text will enable you to think reflectively about people management in the workplace and equip you with essential skills and knowledge in vital topic areas such as labour markets, work conditions and pay, workplace diversity, skills development, sustainability and technology. Beyond these fundamentals, the text will also use international examples and wider discussion to encourage you to think of your industries in cross-cultural terms to match the ever increasing globalisation of these sectors. Points for reflection and group discussion questions, as well as direct links to journal articles on the companion website, will encourage you to think critically about HRM by engaging with the current debates to help you achieve a top grade.

Extra materials including video examples and extra cases for personal study are available to you on the text's companion website for reinforcing your study and confidence: www.sagepub.co.uk/baum

This text is essential reading for Tourism, Events, Hospitality and Leisure students taking human resource management-related modules at undergraduate and postgraduate levels.

Tom Baum is Professor in the Department of Human Resource Management at Strathclyde Business School, University of Strathclyde. He is Programme Director of their Executive Masters in Leadership for Hospitality and Tourism, and has published eight books on tourism development, human resources, training and international tourism themes. He has also published and/or presented over 200 papers in international journals in the areas of hospitality and HRM, tourism education and training; hospitality management; tourism development and planning.

Autoren/Hrsg.

Baum, Tom

Inhaltsverzeichnis

People at Work in Tourism, Events, Hospitality and Leisure: an Introduction
Labour Markets in Tourism, Events, Hospitality and Leisure
The Workplace Service Interface in Tourism, Events, Hospitality and Leisure
Finding the Right People for Tourism, Events, Hospitality and Leisure work
The Workplace Environment - Remuneration, Benefits, Conditions and Employee Relations
Developing the Workforce in Tourism, Events, Hospitality and Leisure
Diversity within the Tourism, Events, Hospitality and Leisure Workforce
Managing Cultural Diversity in the Tourism, Events, Hospitality and Leisure Workplace
Technology and Work in Tourism, Events, Hospitality and Leisure
The Future of Work in Tourism, Events, Hospitality and Leisure

Über Autor(innen)

Baum, Tom
Tom Baum is Professor in the Department of Human Resource Management at Strathclyde Business School, University of Strathclyde. He is Programme Director of their Executive Masters in Leadership for Hospitality and Tourism, and has published eight books on tourism development, human resources, training and international tourism themes. He has also published and/or presented over 200 papers in international journals in the areas of hospitality and HRM, tourism education and training; hospitality management; tourism development and planning.