The Office Process Redesign Language

1. Auflage 2006
ISBN: 978-0-8493-9358-7
Verlag: EPFL Press

Buch, Englisch, 250 Seiten, Format (B × H): 152 mm x 229 mm, Gewicht: 499 g

Bridging the gap between information system processes and online applications, this book offers a practical method for business or office process redesign and shows how simple models can be used to generate online services. The author explains the use of Office Process Redesign Language for determining how an office should be organized or re-organized. He details what tasks have to be undertaken to deliver the required services and how OPRL can be used to generate the technology infrastructure to support and take advantage of modern technology. Focusing on incremental and people sensitive approaches to redesign, the book is a communications tool for supporting business process management.

Zielgruppe

IT analysts, managers, and developpers, professional in charge of business process management, and quality assurance

Autoren/Hrsg.

Chappelet, Jean-Loup

Sherwood-Smith, Michael

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Einkauf, Logistik, Supply-Chain-Management
• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)

Inhaltsverzeichnis

INTRODUCTION Aim of OPRL Teamwork and TechnologyFoundations of OPRLOVERVIEW OF OPRL Principles of OPRLActivities in an OPRL Project The LanguageSequence of OPRL DiagramsOPRL Concepts, Diagrams and MatricesABSTRACT VIEW Overview Example of using the Abstract ViewHow to draw an Abstract Model Further Examples and Issues of Redesign with the Abstract View DESCRIPTIVE VIEWOverview Example of using the Descriptive ViewHow to draw a Descriptive Model Further Examples and Issues of Redesign with the Descriptive View APPLICATION VIEW Overview Example of using the Application View How to detail the Descriptive Model at the Application Level Further Examples and Issues of Redesign with the Application View OPRL AND ORGANISATIONAL CHANGE: TWO CASE STUDIESCase 1: ONM Re-organisation Case 2: UBA Re-organisation ConclusionAUTOMATIC GENERATION OF WORKFLOW APPLICATIONS Workflow, Workflow Systems and Workflow Applications What is needed to generate an Application? WorkeyUML AND OPRL Comparison between UML and OPRL UML Specification of OPRL