Organizational Transformation and Process Reengineering

1. Auflage 1995
ISBN: 978-1-884015-56-4
Verlag: Taylor & Francis Inc

Buch, Englisch, 224 Seiten, Format (B × H): 149 mm x 226 mm, Gewicht: 476 g

Organizational Transformation and Process Engineering is the key to achieving success in the new customer-driven market economy. Organizations are going through tremendous changes, creating environments where all employees can contribute their best, where customer expectations are exceeded, and where efficiency, effectiveness, productivity, quality, customer satisfaction, and competitiveness are taken seriously as critical success factors.
Written to assist those companies and organizations striving to keep pace with the competitive atmosphere of the 90s, this book provides all the essential tools, techniques, methodologies, models, and technologies for transformation and reengineering. Broad and comprehensive in scope, Organizational Transformation and Process Reengineering explains how to change not just one area, but structures, policies, procedures, processes, and management systems-any aspect of an organizational structure that no longer responds to the current demands of the marketplace.
Years of research, teaching, consulting, and practical work experience led Dr. Edosomwan, a leader in his field, to put his unique and practical theories into a volume designed to help organizations overcome the impediments involved in process reengineering projects. He outlines a step-by-step methodology for analyzing organizational structures; the six R's of organizational transformation; models that can be utilized in both public and private organizations; tools and techniques for achieving reengineering goals; implementation plans; and key survival and success factors.

Zielgruppe

Professional and Professional Practice & Development

Autoren/Hrsg.

Edosomwan, Johnson A.

Edosomwan, Johnson

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Organisationstheorie, Organisationssoziologie, Organisationspsychologie

Inhaltsverzeichnis

Preface: A Wake-Up Call in a Competitive World EconomyChapter 1: Foundation Elements for Organizational Transforming and ReengineeringReengineering the OrganizationThe 6 R's of Organizational Transformation and ReengineeringFundamentals of Process ReengineeringPreparing the Work Force for Transformation and ReengineeringSummaryChapter 2: Principles and Methodology for Organizational Transformation and ReengineeringGuiding Principles for Transformation and ReengineeringTransformation and Reengineering MethodologySummaryChapter 3: Organizational Transformation Guidelines and ModelsOrganizational Transformation GuidelinesLMI CIP Transformation ModelDSMC Q&PMP Transformation ModelDSMC/ATI Performance-Improvement ModelSummaryChapter 4: Reengineering Process Improvement ModelsPMI Leadership Expectation Setting ModelEdosomwan Production and Service Improvement Model (PASIM)Moen and Nolan Strategy for Process ImprovementQuality Functional Deployment (QFD)The Quality Journal ModelLMI CIP Personal-Improvement ModelNPRDC Process-Improvement ModelFPL Improvement Opportunity Process ModelJoiner Associates' Model of ProgressLMI CIP Process-Improvement ModelSummaryChapter 5: Tools and Techniques for Organizational Transformation and Process ReengineeringProcess Analysis Technique (PAT)Flow Charting and Process AnalysisTechniqueWork Flow Analysis (WFA)Value Analysis ApproachNominal Group Technique (NGT)Fishbone Diagram or Cause-and-Effect DiagramHow to Construct a Cause-and-Effect DiagramPareto AnalysisHow to Construct a Pareto DiagramEdosomwan Problem-Solving FrameworkCost of QualityTeam BuildingForce Field AnalysisSummaryChapter 6: Implementing Reengineering Teams and ProjectsRationale for Reengineering TeamsTypes of Reengineering TeamsGuiding Reengineering Teams and ProjectsCreating and Maintaining Reengineering TeamsImplementing Recommendations and Closing Out the Reengineering TeamEmpowering the Reengineering TeamSummaryChapter 7: Success Factors for Addressing Common Implementation ProblemsPeople Involvement in Organizational Transformation and Reengineering Involving the Union Involving the Suppliers Top Management Involvement & ParticipationBlueprint for Continuous ImprovementContinuous Improvement Goals & ObjectivesThe Human Dimension and Resistance to ChangeThe Support Structures and Management CommitmentThe Complexity of Work Systems and ProcessesThe Availability of New TechnologySummaryAcknowledgment of Technical SourcesAcknowledgment of ClientsAppendix A: Organizational Transformation and Reengineering Discussion and Tutorial QuestionsAppendix B: Organizational Transformation Change Implementation ChecklistAppendix C: Process Reengineering Tools and Techniques MatrixAppendix D: Selected Courses on Organizational and Process Reengineering Offered by Johnson and Johnson Associates, Inc.Appendix E: Information ResourcesSuggested Readings