E-Book, Englisch, 639 Seiten, eBook
Reihe: Progress in Mathematics
Guy / Mastracci / Yang The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
1. Auflage 2019
ISBN: 978-3-030-24823-9
Verlag: Springer International Publishing
Format: PDF
Kopierschutz: 1 - PDF Watermark
E-Book, Englisch, 639 Seiten, eBook
Reihe: Progress in Mathematics
ISBN: 978-3-030-24823-9
Verlag: Springer International Publishing
Format: PDF
Kopierschutz: 1 - PDF Watermark
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
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Research
Autoren/Hrsg.
Weitere Infos & Material
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
DedicationForeword
PrefaceList of Contributors
List of Tables
List of Figures
Chapter 1. Introduction: Why Emotional Labor Matters in Public Service
Mary E. Guy, Sharon H. Mastracci, and Seung-Bum Yang
Part I. The Paradigmatic Shift
Chapter 2. Thinking Globally About the Public Service Work Experience
Mary E. Guy
Chapter 3: Trending Interconnectedness: The Value of Comparative Analysis
Sharon H. Mastracci and Ian Tyler Adams
Part II. Individual, Organizational, and Cultural Analyses
Chapter 4. Understanding Emotional Labor at the Individual Level
Seung-Bum Yang and Hyun Jung Lee
Chapter 5. Understanding Emotional Labor at the Organizational Level
Xiaojun Lu
Chapter 6. Understanding Emotional Labor at the Cultural Level
Sharon H. Mastracci
Chapter 7. Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters
Chih-Wei Hsieh
Part III. International Comparisons of Emotional Labor
Chapter 8 Measuring Emotional Labor: Survey Construction, Measurement Invariance, and
Structural Equation Model
Seung-Bum Yang, Mary E. Guy, Sharon H. Mastracci, Aisha Azhar, Chih-Wei Hsieh, Hyun JungLee, and Xiaojun Lu
Chapter 9. Australia
N. Emel Ganapati and Meredith A. NewmanChapter 10. Bolivia
Pamela S. Medina
Chapter 11. China
Xiaojun Lu
Chapter 12. India
Pallavi Awasthi
Chapter 13. Korea, Republic of (South)
Hyun Jung Lee
Chapter 14. Pakistan
Aisha Azhar
Chapter 15. Philippines
Ador R. TorneoChapter 16. Rwanda
Sebawit G. Bishu
Chapter 17. Taiwan
Chih-Wei Hsieh, Mao Wang, and Yue Zhang
Chapter 18. Thailand
Amporn Tamronglak
Chapter 19. United Kingdom
Sharon H. Mastracci, Ian Tyler Adams, and Ning Kang
Chapter 20. United States
Geri A. Miller-Fox
Chapter 21. Looking for Patterns Across Nations
Mary E. Guy, Sharon H. Mastracci, Seung-Bum Yang
Part IV. Paradigm Shift: Tectonic or Trivial?
Chapter 22. From Data Dashboards to Human Hearts
Sharon H. Mastracci and Mary E. Guy
Chapter 23. Looking Forward: Adjusting to the New Paradigm
Sharon H. Mastracci, Mary E. Guy, and Seung-Bum Yang
Chapter 24. From Measuring Results to Managing RelationshipsMary E. Guy, Sharon H. Mastracci, and Seung-Bum Yang
Appendix A Data Collection Information
Appendix B Data Comparisons
Appendix C Questionnaire
Glossary
Index
List of Contributors
