Heras-Saizarbitoria ISO 9001, ISO 14001, and New Management Standards

1. Auflage 2018
ISBN: 978-3-319-65675-5
Verlag: Springer Nature Switzerland
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 218 Seiten

Reihe: Measuring Operations Performance

This book is a comprehensive reference on ISO management system standards and their implementation. The impacts that ISO 9001 and ISO 14001 have had on business performance are analyzed in depth, and up-to-date perspectives are offered on the integration of these and other management standards (e.g. SA8000, ISO/TS 16949). Detailed information is provided on the signaling value of different management standards and on the new ISO standards for management systems, such as ISO 50001 and ISO 45001, relating to energy management and occupational health and safety. The role of audits in ensuring compliance with the standards and achievement of objectives is also carefully considered. The volume examines avenues for further research and emerging challenges. In offering an integrated, holistic perspective on ISO management system standards, this book will have wide appeal for academics, public decision-makers, and practitioners in the field of quality and environmental management.

Iñaki Heras-Saizarbitoria is Full Professor of Business Organization at the University of the Basque Country. He has held this position since 1993 and from 2007 to 2012 served as Dean of the School of Business Administration of San Sebastian at the university. Prof. Dr. Heras Saizarbitoria has participated as the main researcher in several projects financed by the University of the Basque Country, the Basque Administration, and the Spanish Government. He has previously published more than ten specialized books and reports on Business Organization and Public Administration Policies and is the author of more than 100 articles in national and international indexed academic journals, including, since 2002, 52 in ISI-ranked journals.

Autoren/Hrsg.

Heras-Saizarbitoria, Iñaki

Inhaltsverzeichnis

1;Preface;6
2;Contents;8
3;1 Three Decades of Dissemination of ISO 9001 and Two of ISO 14001: Looking Back and Ahead;10
3.1;Abstract;10
3.2;1 Introduction;10
3.3;2 ISO 9001: The First International Management Standard;11
3.4;3 ISO 14001: The Global Green Standard;13
3.5;4 Global Impact of ISO 9001 and ISO 14001;14
3.6;5 Discussion and Conclusions;17
3.7;Acknowledgements;23
3.8;References;23
4;2 What Drives the Quality of Certifiable Management System Standards Implementation? Insights from the ISO 9001 Standard;25
4.1;Abstract;25
4.2;1 Introduction;26
4.3;2 Theoretical Background and Hypotheses;27
4.3.1;2.1 Certified Management System Standards;27
4.3.2;2.2 Quality of Certified Management System Standards Implementation;28
4.3.3;2.3 Motivations;29
4.3.3.1;2.3.1 Competitive Motives;29
4.3.3.2;2.3.2 Cost Competitiveness;29
4.3.3.3;2.3.3 Quality Signalling;30
4.3.3.4;2.3.4 Institutional Pressures;31
4.4;3 Methodology;32
4.4.1;3.1 Sample and Data Collection;32
4.4.2;3.2 Testing Data Quality;33
4.4.3;3.3 Variable Measurement;33
4.4.4;3.4 Dependent Variable;35
4.4.5;3.5 Independent Variables;36
4.4.6;3.6 Control Variables;36
4.4.7;3.7 Method;38
4.4.7.1;3.7.1 Ordinary Least Squares Regression;38
4.4.7.2;3.7.2 Simultaneous Bootstrap Quantile Regression;38
4.5;4 Results;38
4.6;5 Discussion;40
4.7;6 Implications for Research;42
4.8;7 Implications for Policy Makers;42
4.9;8 Limitations and Conclusion;43
4.10;References;44
5;3 ISO 14001 Adoption and Environmental Performance: The Case of Manufacturing in Sweden;47
5.1;Abstract;47
5.2;1 Introduction;48
5.3;2 Methodology;50
5.3.1;2.1 Research Approach;50
5.3.2;2.2 Collection of Data;51
5.3.3;2.3 Statistical Methods;52
5.4;3 ISO 14001: A Tool for Companies in Need?;52
5.4.1;3.1 Air Emissions;53
5.4.2;3.2 Water Emissions;53
5.4.3;3.3 Resource Use;55
5.4.4;3.4 Energy Use;55
5.4.5;3.5 Waste;56
5.4.6;3.6 Summary of Results;57
5.5;4 The Environmental Impact of ISO 14001 Adoption;57
5.5.1;4.1 Air Emissions;57
5.5.2;4.2 Water Emissions;58
5.5.3;4.3 Resource Use;58
5.5.4;4.4 Energy Use;58
5.5.5;4.5 Waste;61
5.5.6;4.6 Summary of Results;62
5.6;5 Discussion and Conclusions;62
5.7;References;64
6;4 Adopting ISO Management Standards in Africa: Barriers and Cultural Challenges;66
6.1;Abstract;66
6.2;1 Introduction;67
6.3;2 Standardization and Economic Globalization;68
6.4;3 Barriers to ISO Certification in Africa;73
6.4.1;3.1 Institutional Weakness;73
6.4.2;3.2 Small Size of Companies and Limited Access to International Markets;75
6.4.3;3.3 Lack of Resources;75
6.4.4;3.4 Low Participation in the Elaboration of ISO Management Standards;77
6.4.5;3.5 Inefficiency of Programs Funded by Development Partners;77
6.4.6;3.6 Corruption;78
6.4.7;3.7 Difficulties Related to Human Resource Management;79
6.5;4 Are ISO Management Standards Adapted to African Cultures?;80
6.6;5 Conclusion;83
6.7;References;85
7;5 Implementing Service Management Standards: Motivations and Key Factors;90
7.1;Abstract;90
7.2;1 Introduction;91
7.3;2 Standardisation and ISO 20000;91
7.4;3 ISO 20000 in Spain and Research Questions;92
7.5;4 Empirical Study: Methodology;94
7.6;5 Motivations for Implementing ISO 20000;95
7.7;6 Implementation of ISO 20000: Key Factors;97
7.8;7 Integrating ISO 20000 with Other Standardised Management Systems (SMS);99
7.9;8 Conclusions;101
7.10;References;102
8;6 The Internalization of a Sectorial Standard for Quality Management: A Qualitative Analysis in Tourism;104
8.1;Abstract;104
8.2;1 Introduction;104
8.3;2 Literature Review;105
8.4;3 Methods;107
8.4.1;3.1 Data Collection;107
8.4.2;3.2 Data Analysis;108
8.5;4 Results;108
8.5.1;4.1 Evaluation of RQ 1: Which are the Internal and External Motives Influencing Internalization?;108
8.5.2;4.2 Evaluation of RQ 2: How is Internalization Developed?;110
8.5.3;4.3 Summary of Motives and Enablers;112
8.6;5 Conclusions;113
8.7;References;114
9;7 Drivers, Obstacles and Benefits of the Adoption of SA8000: A Survey in Italian Companies;116
9.1;Abstract;116
9.2;1 Introduction;117
9.3;2 The SA8000 Standard;118
9.4;3 Evolution of the Adoption of the SA8000 Standard;120
9.5;4 SA8000 Standard in Italy;123
9.5.1;4.1 National Context of CSR in Italy;123
9.5.2;4.2 Adoption of the SA8000 Standard in Italy;125
9.6;5 The Adoption of the SA8000 Standard in Italian Companies: A Survey;128
9.7;6 Findings of the Survey;129
9.8;7 Conclusions;134
9.9;Acknowledgements;136
9.10;References;136
10;8 Adopting ISO/TS 16949 and IATF 16949 Standards: An Exploratory and Preliminary Study;138
10.1;Abstract;138
10.2;1 Introduction;139
10.3;2 ISO/TS 16949:2009 and the New IATF 16949:2016;140
10.4;3 Theoretical Framework and Research Question;141
10.5;4 Empirical Method and Field Work;142
10.6;5 Results;144
10.6.1;5.1 Brief Description of Cases;144
10.6.1.1;5.1.1 OEM Case;144
10.6.1.2;5.1.2 Tier 1 Case;144
10.6.1.3;5.1.3 Tier 2 Case;145
10.6.1.4;5.1.4 Tier 3 Case;145
10.6.2;5.2 Brief Description of Direct Stakeholders;146
10.6.2.1;5.2.1 Auditors;146
10.6.2.2;5.2.2 Consultants;147
10.6.3;5.3 Summary of Evidence from the Cross-Case Analysis;148
10.7;6 Discussion and Conclusions;148
10.8;Acknowledgements;149
10.9;References;149
11;9 Implementing the ISO 50001 System: A Critical Review;151
11.1;Abstract;151
11.2;1 Introduction;151
11.3;2 The Principles of ISO 50001;153
11.3.1;2.1 The Development of Energy Management Practices;153
11.3.2;2.2 The ISO 50001 Management System;153
11.3.3;2.3 Implementation and Outcomes of the Standard;156
11.4;3 Implementing ISO Management Systems: Lessons from Practice;158
11.4.1;3.1 Selection of Articles;158
11.4.2;3.2 Certification Decision;164
11.4.3;3.3 System Design;165
11.4.4;3.4 Implementation;165
11.4.5;3.5 Audit Process;166
11.4.6;3.6 Follow-Up;166
11.4.7;3.7 Outcomes;167
11.4.8;3.8 The Relevance of Adopting ISO 50001;167
11.5;4 Conclusions and Implications;168
11.5.1;4.1 Theoretical Contributions;169
11.5.2;4.2 Practical Implications;169
11.5.3;4.3 Limitations and Future Research;170
11.6;Appendix;171
11.7;References;176
12;10 Conflicts Arising in the Generation Process of the ISO 45001 Standard;182
12.1;Abstract;182
12.2;1 Introduction;183
12.3;2 ISO 45001 and Standardisation in the Field of OHS;185
12.4;3 Preliminary Results;189
12.5;4 Discussion and Preliminary Conclusions;194
12.6;Acknowledgements;195
12.7;References;195
13;11 A Supply Chain View on Certification Standards: Does Supply Chain Certification Improve Performance Outcomes?;197
13.1;Abstract;197
13.2;1 Introduction;198
13.3;2 Literature Review;199
13.3.1;2.1 Certifications and Performance;199
13.3.2;2.2 Certifications at the Supply Chain Level;201
13.3.2.1;2.2.1 Performance Implications of ISO 9001;202
13.3.2.2;2.2.2 Performance Implications of ISO 14001;203
13.3.2.3;2.2.3 Performance Implications of OHSAS 18001;204
13.4;3 Method;205
13.4.1;3.1 Data;205
13.4.2;3.2 Measures;207
13.4.3;3.3 Construct Validation;208
13.4.4;3.4 Common Method Variance Bias;208
13.5;4 Results;210
13.6;5 Discussion;211
13.7;6 Conclusion;213
13.8;References;214