Buch, Englisch, 523 Seiten, Format (B × H): 178 mm x 254 mm, Gewicht: 1111 g
Buch, Englisch, 523 Seiten, Format (B × H): 178 mm x 254 mm, Gewicht: 1111 g
ISBN: 978-1-4398-8525-3
Verlag: CRC Press
Most textbooks on business process management focus on either the nuts and bolts of computer simulation or the managerial aspects of business processes. Covering both technical and managerial aspects of business process management, Business Process Modeling, Simulation and Design, Second Edition presents the tools to design effective business processes and the management techniques to operate them efficiently.
New to the Second Edition
Three completely revised chapters that incorporate ExtendSim 8
An introduction to simulation
A chapter on business process analytics
Developed from the authors’ many years of teaching process design and simulation courses, the text provides students with a thorough understanding of numerous analytical tools that can be used to model, analyze, design, manage, and improve business processes. It covers a wide range of approaches, including discrete event simulation, graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, and data mining. Unlike other operations management books, this one emphasizes user-friendly simulation software as well as business processes, rather than only manufacturing processes or general operations management problems.
Taking an analytical modeling approach to process design, this book illustrates the power of simulation modeling as a vehicle for analyzing and designing business processes. It teaches how to apply process simulation and discusses the managerial implications of redesigning processes. The ExtendSim software is available online and ancillaries are available for instructors.
Zielgruppe
Senior undergraduate and graduate students in business, management, and industrial engineering; professionals in business management or operations research working on process improvement.
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Introduction to Business Process DesignWhat Is a Business Process?Essence of Business Process DesignBusiness Process Design, Overall Business Performance, and StrategyWhy Do Inefficient and Ineffective Business Processes Exist?
Process Management and Process-Oriented Improvement ProgramsProcess Management and the Power of Adopting a Process ViewSix Sigma Quality ProgramsBusiness Process ReengineeringRevolutionary versus Evolutionary Change
Framework for Business Process-Design ProjectsStep 1: Case for Action and Vision StatementsStep 2: Process Identification and SelectionStep 3: Obtaining Management CommitmentStep 4: Evaluation of Design EnablersStep 5: Acquiring Process UnderstandingStep 6: Creative Process DesignStep 7: Process Modeling and SimulationStep 8: Implementation of the New Process Design
Basic Tools for Process DesignProcess Flow AnalysisWorkflow Design Principles and ToolsAdditional Diagramming ToolsFrom Theory to Practice: Designing an Order-Picking Process
Managing Process FlowsBusiness Processes and FlowsCycle Time and Capacity AnalysisManaging Cycle Time and CapacityTheory of Constraints
Introduction to Queuing ModelingThe Basic Queuing Process, Queuing Systems, and Queuing StrategiesAnalytical Queuing Models
Introduction to SimulationSimulation ModelsDiscrete-Event SimulationGetting Started in Simulation ModelingIllustrative ExampleSpreadsheet Simulation of a ProcessSuccessful Simulation in PracticeWhen Not to Simulate
Modeling and Simulating Business Processes with ExtendSimDeveloping a Simulation Model: Principles and ConceptsExtendSim ElementsExtendSim Tutorial: A Basic Queuing ModelBasic Data Collection and Statistical AnalysisAdding Randomness to Processing Times and the Use of AttributesAdding a Second Underwriting TeamModeling Resources and Resource PoolsCustomizing the AnimationCalculating Activity-Based CostsCycle Time AnalysisModeling Advanced Queuing FeaturesModeling Routing in Multiple Paths and Parallel PathsModel Documentation and Enhancements
Input and Output Data AnalysisDealing with RandomnessCharacterizing Probability Distributions of Field DataRandom Number GeneratorsGeneration of Random VariatesAnalysis of Simulation Output DataModeling and Analysis of Process-Design Cases
Optimizing Business Process PerformanceBusiness Process OptimizationRole of SimulationOptimization in Business Process ManagementSimulationOptimization with ExtendSimOptimization of Process Simulation Models
Business Process AnalyticsCompeting on AnalyticsBusiness Process Management SystemsProcess BenchmarkingFinal Thoughts
Appendix: Instructions for Downloading ExtendSim Demo or LT
Index
A Summary, Exercises, and References appear at the end of each chapter.
