Handbook of Conflict Management

Erscheinungsjahr 2003
ISBN: 978-0-8247-4257-7
Verlag: CRC Press

Buch, Englisch, 288 Seiten, Format (B × H): 158 mm x 233 mm, Gewicht: 508 g

Reihe: Public Administration and Public Policy

The Handbook of Conflict Management cuts across theoretical perspectives, strategic models, and situational contexts as the first all-encompassing conflict management reference. A young field in both research and practice, this foundational text sets precedents for furthering academic study and real-world progress in managing diverse instances of conflict. It draws on more than 600 references to probe sources of conflict and to prescribe means of reducing tension in organizational, institutional, and community settings. Introducing core themes and issues into the dialogue, the handbook provides techniques to promote peaceful negotiation, cooperation, and consensus.

Zielgruppe

Postgraduate, Professional, and Undergraduate

Autoren/Hrsg.

Pammer, William J

Killian, Jerri

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management

Inhaltsverzeichnis

Part I: Preparing for Success: Opportunities Through Education; 1: Conflict Resolution Education; 2: The Qualities of Peacemakers; 3: Contested Truths; 4: Experiential Learning; Part II: Power, Diversity, and Role Conflicts: Toward Resolving Tensions; 5: Dispute System Design in Organizations; 6: Assessing Group Conflict; 7: Workplace Bullying; 8: Political and Administrative Roles in School District Governance; Part III: Stakeholder Conflicts: Fostering Cooperation in Communities; 9: Mediated Negotiation and Democratic Theory; 10: Conflict Management and Community Partnering; 11: The Method of Dialogue; 12: The Only Game in Town

Über Autor(innen)

William J. Pammer, Jerri Killian