Work for Humans

Building Sustainable Employee Experience Strategies
Erscheinungsjahr 2025
ISBN: 978-3-031-83578-0
Verlag: Springer Nature Switzerland

Buch, Englisch, 166 Seiten, Format (B × H): 160 mm x 241 mm, Gewicht: 440 g

This book offers an innovative exploration of the emerging field of employee experience (EX), a vital aspect of human resources. It provides a comprehensive overview of the field’s landscape and unpacks the pressing challenges influencing perspectives on EX and its implications for theory and practice. This book contributes an in-depth, holistic employee experience design methodology for people practitioners and provides a framework for implementing EX strategies within organizations. Beyond its theoretical contribution, the volume contributes rich practical insights through applied case studies that showcase real-world application of the employee experience design methodology and framework. It also proposes a direction for the field in the future of work.

Key areas of coverage include:

• Impact of consumer and human-centric movements on people and HR practices.
• Challenges within the employee experience field.
• A practical EX design methodology and its underpinning theoretical concepts.
• Impact of employee experience through a multitiered measurement approach.
• Developing an employee experience strategy and capability within organizations.

is a must-read for researchers, academics as well as professionals in industrial and organizational psychology, human resource management and development, organizational leadership, and all behavioral and social science-related disciplines.

Zielgruppe

Research

Autoren/Hrsg.

Merwe, Marna van der

Veldsman, Dieter

Fachgebiete

• Sozialwissenschaften Psychologie Psychologische Disziplinen Wirtschafts-, Arbeits- und Organisationspsychologie
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Sozialwissenschaften Pädagogik Pädagogik Bildungswesen: Organisation und Verwaltung

Inhaltsverzeichnis

Chapter 1. The Impact of the Human-Centric Movement on Work.- Chapter 2. The Origins of Employee Experience and Why It Matters.- Chapter 3. Differentiating Between Employee Experience (EX) and Other HR Practices.- Chapter 4. Addressing Challenges Within the Field of Employee Experience (EX).- Chapter 5. A Practical Employee Experience (EX) Design Methodology.- Chapter 6. Demonstrating the Impact of Employee Experience (EX) Through Measurement.- Chapter 7. Implementing Employee Experience (EX) Design in the Employee Lifecycle.- Chapter 8. Employee Experience (EX) in the Frontline Workforce.- Chapter 9. How to Build an Employee Experience (EX) Capability Within the Organization.- Chapter 10. Strategy, Stakeholders, and Socialization as Levers of Employee Experience (EX) Success.- Chapter 11. The Future of Employee Experience (EX).

Über Autor(innen)

Dr. Dieter Veldsman is the Chief Scientist at AIHR and a Professor of Practice at the University of Johannesburg, specializing in strategic HR, organizational design, and development. With over 15 years of experience, he has held key roles, including Group Chief Human Resource Officer and Principal Consultant, impacting organizations across EMEA, APAC, and LATAM. Dieter is recognized for his thought leadership in the Future of Work, as evidenced by his publications, regular speaking engagements at global HR conferences, and his role as host of "The HR Dialogues" videocast. He holds a DCom in Industrial and Organizational Psychology and executive education certifications from Harvard University and INSEAD. He is a registered Organizational Psychologist with the Health Professions Council of South Africa. His accolades include the 'Chief HR Officer of the Year' award (2021) and the 'Psychology Practitioner of the Year' award (2018).

Dr. Marna van der Merwe leads the Thought Leadership and Insights practice at AIHR, with over 15 years of experience in HR and consulting. She specializes in aligning people practices with organizational strategy, with a focus on talent management, careers, and employee experience design. Marna is recognized for her research contributions in the talent management domain, particularly regarding the evolution of talent management in the future of work. She is a published author on these topics and frequently shares insights at academic and practitioner conferences. She holds a PhD in Industrial and Organizational Psychology from the University of Johannesburg and is a registered Organizational Psychologist with the Health Professions Council of South Africa