Vishnoi, S: SAP Commerce Cloud: Commerce with SAP C/4HANA

1. Auflage 2019
ISBN: 978-1-4932-1699-4
Verlag: Rheinwerk Verlag GmbH

Buch, Englisch, 531 Seiten, Format (B × H): 185 mm x 236 mm, Gewicht: 1095 g

Reihe: SAP PRESS Englisch

Connect and integrate your commercial channels with SAP Commerce (formerly SAP Hybris Commerce)! Learn to handle content, catalogs, and orders, configure essential components, and perform support and service tasks with step-by-step instructions. Get more from your implementation by improving your customer-facing search functionality and tweaking language and currency settings. Finally, integrate SAP Commerce with your backend system and see how successful organizations apply best practices.

Autoren/Hrsg.

Thomas, Seema

Vishnoi, Seema

Verhoog, Sietse

Messinger-Michaels, Drew

Fachgebiete

• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Mathematik | Informatik EDV | Informatik Computerkommunikation & -vernetzung Cloud-Computing, Grid-Computing
• Mathematik | Informatik EDV | Informatik Business Application Unternehmenssoftware SAP

Inhaltsverzeichnis

... Foreword ... 17

... Preface ... 19

... Target Audience ... 19

... Structure of This Book ... 19

... Acknowledgments ... 23

1 ... Introduction ... 25

1.1 ... The Commerce Market ... 25

1.2 ... The SAP Commerce Story ... 30

1.3 ... Summary ... 38

2 ... Getting Started with SAP Commerce ... 41

2.1 ... Before You Begin ... 42

2.2 ... Running Your Project ... 51

2.3 ... Building Your Team ... 72

2.4 ... Operating in the Cloud ... 89

2.5 ... Upgrade Projects ... 91

2.6 ... Summary ... 96

3 ... Commerce Management ... 97

3.1 ... Sales Organization ... 98

3.2 ... Cart Management ... 99

3.3 ... Product Recommendation ... 103

3.4 ... Wishlists and Checkout ... 106

3.5 ... Promotions ... 114

3.6 ... SAP Commerce Accelerator Storefronts ... 137

3.7 ... Summary ... 146

4 ... Product Content and Catalog Management ... 149

4.1 ... Product Catalog Management ... 150

4.2 ... Product Cockpit ... 159

4.3 ... Configurable Products ... 185

4.4 ... Bundling ... 186

4.5 ... SAP Digital Asset Management ... 191

4.6 ... Summary ... 193

5 ... Customer Experience Management ... 195

5.1 ... Page Templates for All Channels ... 196

5.2 ... Web Content Management System ... 202

5.3 ... SmartEdit ... 209

5.4 ... Personalization ... 226

5.5 ... Context-Driven Services ... 232

5.6 ... Summary ... 241

6 ... Order Management ... 243

6.1 ... Sales Organization ... 244

6.2 ... Quotation Management ... 248

6.3 ... Capturing an Order ... 256

6.4 ... Distributed Order Management ... 260

6.5 ... Order Orchestration ... 266

6.6 ... Fulfillment Execution ... 275

6.7 ... Order Lifecycle ... 283

6.8 ... Summary ... 301

7 ... Support and Service ... 303

7.1 ... Backoffice Customer Service Cockpit ... 305

7.2 ... Assisted Service Module ... 334

7.3 ... Self-Service ... 348

7.4 ... Summary ... 351

8 ... Search and Navigation ... 353

8.1 ... Overview ... 354

8.2 ... Configuring Solr Search ... 366

8.3 ... Boost and Bury ... 381

8.4 ... Commerce Search and Adaptive Search ... 383

8.5 ... Solr and PCM in Backoffice ... 384

8.6 ... Indexing Nonproduct Content ... 385

8.7 ... Summary ... 386

9 ... Cross-Module Topics ... 389

9.1 ... Users, User Groups, and Permissions ... 389

9.2 ... Internationalization and Localization ... 400

9.3 ... Search Engine Optimization ... 410

9.4 ... Summary ... 418

10 ... SAP Commerce Platform ... 419

10.1 ... Architecture ... 419

10.2 ... Data Model ... 424

10.3 ... Import and Export ... 426

10.4 ... Workflow ... 429

10.5 ... Security ... 436

10.6 ... Summary ... 449

11 ... Integration ... 451

11.1 ... Basics ... 452

11.2 ... Master Data Management ... 454

11.3 ... Order Management Scenarios ... 467

11.4 ... Price Calculation in an Integrated SAP Landscape ... 475

11.5 ... Integration with SAP Marketing Cloud ... 476

11.6 ... Integration with SAP Sales Cloud and SAP Service Cloud ... 482

11.7 ... Integration with SAP Subscription Billing ... 485

11.8 ... Integration with SAP Customer Engagement Center ... 486

11.9 ... Integration with the SAP Digital Payments Add-On ... 487

11.10 ... Integration with SAP Jam Communities ... 488

11.11 ... Integration Strategy and Technology ... 490

11.12 ... Summary ... 493

12 ... Cloud Portal ... 495

12.1 ... Getting Started ... 496

12.2 ... SAP Commerce Cloud Operations ... 499

12.3 ... Infrastructure Services ... 510

12.4 ... Security ... 514

12.5 ... Support ... 516

12.6 ... Summary ... 517

... The Authors ... 519

... Index ... 521

Über Autor(innen)

Verhoog, Sietse
Sietse Verhoog is the director of SAP Hybris Expert Services for Latin America and the Caribbean at SAP. He is responsible for the teams of SAP Hybris consultants, architects, developers, and industry specialists in Mexico, Colombia, and Brazil who support SAP Hybris customers and partners throughout the region.

Vishnoi, Seema
Seema Vishnoi is the head of commerce market development and go-to-market activities in Latin America. Outside of SAP, Seema is an adjunct professor and teaches in the Villanova School of Business at Villanova University. She earned her MBA and a bachelor of engineering degree in computer sciences from Villanova University.

Messinger-Michaels, Drew
Drew Messinger-Michaels co-created the Functional Consulting and Business Value Consulting groups within SAP Hybris Expert Services, along with offerings such as the Commerce Capabilities Workshop, Solr Workshop, Roles and Permissions Workshop, Hybris Health Check, and Functional Analyst Certification. He writes and podcasts about arts, culture, and technology, online and elsewhere.

Seema Vishnoi is the head of commerce market development and go-to-market activities in Latin America. Outside of SAP, Seema is an adjunct professor and teaches in the Villanova School of Business at Villanova University. She earned her MBA and a bachelor of engineering degree in computer sciences from Villanova University.

Sietse Verhoog is the director of SAP Hybris Expert Services for Latin America and the Caribbean at SAP. He is responsible for the teams of SAP Hybris consultants, architects, developers, and industry specialists in Mexico, Colombia, and Brazil who support SAP Hybris customers and partners throughout the region.

Drew Messinger-Michaels co-created the Functional Consulting and Business Value Consulting groups within SAP Hybris Expert Services, along with offerings such as the Commerce Capabilities Workshop, Solr Workshop, Roles and Permissions Workshop, Hybris Health Check, and Functional Analyst Certification. He writes and podcasts about arts, culture, and technology, online and elsewhere.