Win at Work

Navigate the Nasties, Get Things Done and Get Ahead
1. Auflage 2010
ISBN: 978-0-7494-5711-2
Verlag: Kogan Page

Buch, Englisch, 192 Seiten, Format (B × H): 140 mm x 216 mm, Gewicht: 249 g

In today's competitive work environment it is essential to get ahead and get noticed. We do have control over our success in life - we have an opportunity, every day, to change the odds in our favour.

Win at Work covers all the areas that we can change and take into our own hands such as winning with people, winning in the workplace, team tips, rules for making great impressions, how to achieve success. Each section contains approximately 20 short chapters with research references from a number of countries and anecdotal stories from the author's experiences around the world.

Autoren/Hrsg.

Belding, Shaun

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Kundenbeziehungsmanagement, Kundenpflege

Inhaltsverzeichnis

Chapter - 00: Introduction; Section - ONE: The winning attitude; Chapter - 01: Winning attitude characteristic 1: The positive attitude; Chapter - 02: Winning attitude characteristic 2: Understanding yourself and what's important; Chapter - 03: Winning attitude characteristic 3: Believing; Chapter - 04: Winning attitude characteristic 4: Continuous improvement; Chapter - 05: Winning attitude characteristic 5: Passion; Section - TWO: Achievement and success; Chapter - 06: Your 100-day plan; Chapter - 07: Your winning personal image; Chapter - 08: Earning respect; Chapter - 09: Surround yourself with good people; Chapter - 10: Action is louder than words; Chapter - 11: The power of patience; Chapter - 12: The power of focus; Section - THREE: Winning in the workplace; Chapter - 13: The myths of workplace success; Chapter - 14: Be a champion of change; Chapter - 15: Big picture, little picture; Chapter - 16: The line (and how not to cross it); Chapter - 17: Ten important etiquette tips; Chapter - 18: Political correctness; Chapter - 19: Being a good team player; Chapter - 20: Rules for building better workplace relationships; Section - FOUR: Winning with people; Chapter - 21: First impressions; Chapter - 22: Outward focus; Chapter - 23: Two big hot buttons; Chapter - 24: Cold buttons; Chapter - 25: The way of words; Chapter - 26: Networking; Section - FIVE: Dealing with stress and difficult people; Chapter - 27: Difficult situations and people; Chapter - 28: All stressed up and nowhere to go

Über Autor(innen)

Belding, Shaun
Shaun Belding is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping and employee performance measurement. Shaun speaks internationally, and is recognised as one of the leading global experts on customer service, service recovery and building positive workplaces.

Shaun Belding is CEO of The Belding Group of Companies Inc., a company that trains and measures customer service and workplace performance. With over 20 years of international research and experience, Shaun is considered one of the leading global experts on motivation, positive workplace performance; and dealing with the difficult people we meet in our work environments - difficult customers, bad bosses, poor managers, scary clients and rude coworkers. Shaun has authored a number of other books, and is now a sought-after speaker for AGMs, conferences and events on customer service, success strategies and motivation.