Writing Reports to Get Results

Quick, Effective Results Using the Pyramid Method
3rd Auflage
ISBN: 978-0-471-14342-0
Verlag: Wiley

Buch, Englisch, 256 Seiten, Format (B × H): 191 mm x 236 mm, Gewicht: 431 g

Berichte schreiben, Vorschläge schriftlich einreichen - das sind zwar notwendige, aber unliebsame Aufgaben im Arbeitsalltag. Wie Sie eindrucksvoller formulieren und trotzdem schneller ans Ziel kommen, verrät Ihnen dieses Buch. "Writing Reports to Get Results" ist eine praktischer Ratgeber mit einer Fülle nützlicher Tipps, Beispiele und Arbeitsanleitungen. Behandelt werden drei Arten von Berichten (formelle, halbformelle und formlose). Diese 3. Auflage wurde sorgfältig aktualisiert.

Autoren/Hrsg.

Blicq, Ron S

Moretto, Lisa A

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Office Management, Büroorganisation

Inhaltsverzeichnis

Preface xi

Part I A Practical Approach to Report Writing 1

1 How to Use These Guidelines 2

2 The Report Writer’s Pyramid 4

Getting Started 4

Identifying the Reader 5

Identifying the Message 6

Using the Pyramid Method 7

Focusing the Message 8

Developing the Details 10

Expanding the Details Section 13

Part 2 Informal Reports 17

3 Incident, Field Trip, and Inspection Reports 18

Incident Reports 18

Incident Report: Reporting a Project Delay 20

Field Trip Reports 22

Trip Report No. 1: Reporting an Installation 24

Trip Report No. 2: Reporting a Site Evaluation 26

Reporting Conference Attendance 26

Inspection Reports 28

Inspection Report No. 1: Inspecting a Contractor’s Work 32

Inspection Report No. 2: Inspecting Electronic Equipment 34

4 Progress Reports, Project Completion Reports, and Short Investigation Reports 38

Progress Reports 38

Occasional Progress Report 40

Progress Report No. 1: Occasional Progress Report 42

Periodic Progress Report 44

Progress Report No. 2: Periodic Progress Report 45

Headings and Paragraph Numbering 49

Project Completion Report 49

Project Completion Report: Reporting a Project Is Finished 50

Short Investigation Reports 52

Short Investigation Report: Correcting an Electrical Problem 53

Part 3 Semiformal Reports and Proposals 55

5 Test and Laboratory Reports 56

Industrial Laboratory Reports 56

Industrial Laboratory Report: Testing a Water Stage Manometer and Digital Recorder 58

Academic Laboratory Reports 67

6 Investigation and Evaluation Reports 69

Semiformal Investigation Report: Study of High Gas Consumption 70

Comparison between Semiformal and Letter-Form Investigation Reports 80

7 Suggestions and Proposals 84

Über Autor(innen)

RON BLICQ and LISA MORETTO are Senior Consultants with RGI International Inc., a consulting firm specializing in oral and written communication skills. They travel all over the world teaching the techniques presented in this book to individuals in technical organizations in a variety of industries. Both are active IEEE members and have served on the Administrative Committee of the Professional Communication Society. They have technical backgrounds and are enthusiastic about helping technical professionals learn to write and communicate. Visit them at www.rgilearning.com