Crisis Communication

Case Studies and Lessons Learned from International Disasters
1. Auflage 2018
ISBN: 978-1-4987-5134-6
Verlag: Taylor & Francis Inc

Buch, Englisch, 224 Seiten, Format (B × H): 241 mm x 306 mm, Gewicht: 476 g

Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe.

The book covers three types of incidents: natural catastrophes, accidents and terror attacks. It focuses on the communication aspect of each incident and provides accounts from people handling the event. Each chapter offers a detailed description of the event and supplementary facts and illustrations from a variety of sources.

With a focus on critical communication elements and lessons learned, Brataas offers valuable advice - based on personal experience with natural disasters, accidents and terror attacks - on some of the most effective ways to prepare for and deal with a crisis. Topics range from interview situations and social media to victim support and active shooter events.

This book will be invaluable to those working in public relations and communications, as well as to those working with human resources and general management.

Zielgruppe

Postgraduate, Professional, Professional Practice & Development, and Undergraduate

Autoren/Hrsg.

Brataas, Kjell (Brataas Crisis Communication, Norway)

Brataas, Kjell

Fachgebiete

• Sozialwissenschaften Politikwissenschaft Militärwesen Nationale und Internationale Sicherheits- und Verteidigungspolitik
• Sozialwissenschaften Soziologie | Soziale Arbeit Soziale Gruppen/Soziale Themen Soziale Folgen von Katastrophen

Inhaltsverzeichnis

Foreword [Peter Power] 1. Disasters in the Transportation Sector 2. Natural Disasters 3. Terror 4. Introduction and Models for Crisis Communication 5. Working with the Media 6. Social Media in Crisis Communication 7. Internal Communication – Don’t Forget Your Employees 8. Top Level Communication and Management Priorities 9. High-Flying Crisis Communication (the Special Case of Airlines) 10. Family Support and Victim Assistance 11. Preparing for the Worst 12. Psychological Reactions 13. Additional Information and Further Reading

Über Autor(innen)

Kjell Brataas has been on the front lines of crisis communication during some of Norway’s most devastating crises. He held central positions after the tsunami in 2004 and following the terrorist attacks in Oslo and on Utoya on July 22, 2011. Brataas has practical experience from private companies and government ministries. He has presented at crisis communication conferences around the world, including London, Toronto, Istanbul and Denver, and he has lectured on crisis communication at the university level.