Key Performance Indicators

The Complete Guide to KPIs for Business Success
1. Auflage 2024
ISBN: 978-1-032-68545-8
Verlag: Taylor & Francis Ltd

Buch, Englisch, 606 Seiten, Format (B × H): 160 mm x 241 mm, Gewicht: 1420 g

Key performance indicators (KPIs) are widely used across organisations. But are they fully understood in how they can properly shape, improve, or even undermine organisational systems and outcomes? This book presents a framework and tools for measuring and managing performance at various levels within an organisation, and helps managers re-think the ways KPIs can be implemented to meet organisational goals.

Innovative performance measurement and management is a vital function within any organisation irrespective of its size and industry. Measuring and managing performance (whether on an individual, team, or departmental basis) assists management in calibrating their established strategic goals by providing an insight into how well their employees and the organisation are doing and identifying areas of concern for rectification and improvement. This book focuses on the practicality of performance management tools (for example, Performance Analytics; Performance Reporting; Critical Success Factors; Balanced Scorecard; Benchmarking; Six Sigma; Business Excellence Models; Enterprise Risk Management) and illustrates their use, and the changing nature of how organisational performance will be evaluated in the future. This includes the application of Artificial Intelligence as an important trend in performance measurement and management.

This book provides a universal framework for implementing a performance measurement and management system that is applicable to both the private and public sectors. It is particularly relevant to HR and operational managers, and organisational leaders and public administrators at all levels.

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Camilleri, Emanuel

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Strategisches Management
• Wirtschaftswissenschaften Betriebswirtschaft Unternehmensforschung
• Wirtschaftswissenschaften Betriebswirtschaft Management Unternehmensorganisation & Entwicklungsstrategien
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Betriebswirtschaft Organisationstheorie, Organisationssoziologie, Organisationspsychologie

Inhaltsverzeichnis

Part I: Performance Measurement: The Essentials of Key Performance Indicators  1. Performance Measurement: Key Performance Indicators Concepts  2. Performance Management Concepts and Related Tools  3. Root Cause Analysis and Its Impact on Performance Management  4. Performance Management Framework  Part II: Performance Management Toolbox: Methods for Determining Key Performance Indicators  5. Strategic Management and Business Planning as a Basis for Establishing KPIs  6. Critical Success Factors for Establishing and Applying KPIs  7. Balanced Scorecard and Benchmarking: Basis for Applying KPIs  8. Six Sigma: Basis for Continuous Process Improvement  9. Business Excellence Models, Enterprise Risk Management, and Programme Management as a Basis for Performance Improvement  Part III: Practical Application of Performance Management Tools and Future Trends  10. Application of the Performance Management Tools: Private Sector  11. Application of the Performance Management Tools: Public Sector  12. Performance Measurement and Management: Future Trends

Über Autor(innen)

Emanuel Camilleri is a visiting senior lecturer at Malta University and has authored several books. He has occupied senior management posts in industrial engineering, finance, and ICT sectors in Australia and Malta. Recently, he was appointed Chairman of the Planning Authority, Planning Board, Malta.