Quality Assurance for Social Care Agencies

1. Auflage 1992
ISBN: 978-0-582-08944-0
Verlag: Routledge

Buch, Englisch, 134 Seiten, Format (B × H): 138 mm x 216 mm, Gewicht: 177 g

Quality Assurance for Social Care Agencies is specifically designed to enable you to set up a Quality Assurance system within a social services setting. Including practical checklists, it covers all aspects of Quality Assurance - from what is meant by Quality Assurance and how to implement it to how to monitor and maintain quality control. Examples and details of experiences are included to help you get it right first time.

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Cassam, Emlyn

Gupta, Himu

Fachgebiete

• Sozialwissenschaften Politikwissenschaft Regierungspolitik Sozialpolitik
• Sozialwissenschaften Soziologie | Soziale Arbeit Soziale Arbeit/Sozialpädagogik Soziale Dienste, Soziale Organisationen

Inhaltsverzeichnis

Contents: Introduction; From little acorns; What is this thing, quality assurance?; Creating the right climate; Aims and values; Setting the standards; Setting up the assembly line; Monitoring and inspection; Consumer satisfaction; Review of the system; Postscript; Appendices.

Über Autor(innen)

Emlyn Cassam was formerly Director of Norfolk Social Services and is now a freelance trainer and writer. Himu Gupta is an Assistant Director of Norfolk Social Services and Chairman of the Social Care Agencies Quality Sector Committee of the British Quality Association.