Cassidy / Guggenberger A Practical Guide to Information Systems Process Improvement

Erscheinungsjahr 2002
ISBN: 978-1-4200-2567-5
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 286 Seiten

When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufacturing, and Engineering. While there are many books available on process improvement and process re-engineering, few of them address the unique processes within information systems as clearly and succinctly as A Practical Guide to Information Systems Improvement. Process Improvement for IS Tailored specifically for IS processes, A Practical Guide to Information Systems Process Improvement provides a step-by-step method for creating a world class Information System organization. The authors introduce process management and highlight its application to information systems. The book outlines a practical, complete, and easy-to-understand method for improving or re-engineering the processes within the Information Systems organization — simplifying process improvement so that you can begin to use it immediately. Avoid common pitfalls and mistakes The evolving business environment puts new demands on your Information Systems. E-commerce, changing technology, ERP, and globalization are just a few of the areas that will benefit from process improvement. This easy-to-follow guide includes a corresponding process model for each step that serves as a starting point for process improvement effort. It provides a checklist to ensure your new process meets all the requirements for its particular purpose and identifies pitfalls and mistakes to avoid.

Zielgruppe

Information Systems Managers, Business Analysts, Technical Analysts, and related fields

Autoren/Hrsg.

Cassidy, Anita

Guggenberger, Keith

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management

Inhaltsverzeichnis

Contents
INTRODUCTION TO IS PROCESS MANAGEMENT
Process Management
Benefits of Process Improvement
Market Drivers
Process Evolution
Barriers to Change
Process Improvement Tools and Methodologies
Key Points to Remember PROCESS FUNDAMENTALS OVERVIEW
Process Definition
Process Stakeholders
Process Characteristics
Process Improvement Methodology Overview
Key Points to Remember GETTING STARTED
Planning
Information Systems Strategic Plan
Project Goals
Understanding the IS Environment
Establish the Steering Team
Develop the Project Plan
Process Training
Pitfalls to Avoid
Key Points to Remember PROCESS IDENTIFICATION
Understand Information Systems Area
Identify Information Systems Processes
Document Description
Identify Benefits
Identify Issues
Pitfalls to Avoid
Key Points to Remember PROCESS SELECTION
Analyze Value
Prioritize Processes
Select Processes
Pitfalls to Avoid
Key Points to Remember CURRENT STATE PROCESS ASSESSMENT
Gather Information
Flowchart the Process
Analyze the Flowchart
Pitfalls to Avoid
Key Points to Remember PROCESS PLAN
Determine Process Objectives
Determine Process Metrics
Obtain Baseline Data
Benchmark the Process
Develop Process Plan
Pitfalls to Avoid
Key Points to Remember FUTURE STATE PROCESS MAPPING
Identify Process Owner
Organize Redesign Sessions
Develop New Process
Validate New Process
Develop Process Documentation
Pitfalls to Avoid
Key Points to Remember IMPLEMENTING PROCESS CHANGES
Determine Impact of Technology
Determine Impact on People
Plan the Implementation
Risk Management
Implement the New Process
Monitor the Process
Improve the Process
Pitfalls to Avoid
Key Points to Remember SUMMARY
Methodology Overview
Success Criteria
Benefits of Process Improvement
Key Points to Remember APPENDICES
Process Characteristics Checklist
Customer Survey
Process Evolution Readiness Assessment
Project Success Assessment
Process Descriptions
Process Benefits
Possible Process Issues
Process Design Components
Process Implementation Readiness Assessment Information Systems Environment Checklist INDEX