Library Technology and User Services

Planning, Integration, and Usability Engineering
Erscheinungsjahr 2011
ISBN: 978-1-84334-638-8
Verlag: Woodhead Publishing

Buch, Englisch, 170 Seiten, Format (B × H): 156 mm x 234 mm, Gewicht: 310 g

Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion.

Autoren/Hrsg.

Chow, Anthony S.

Bucknall, Tim

Fachgebiete

• Interdisziplinäres Bibliothekswesen, Informationswissenschaften Bibliothekswesen, Informationswissenschaften, Archivwesen

Inhaltsverzeichnis

Dedication

List of figures and tables

Acknowledgements

Foreword

About the authors

Introduction

Chapter 1: Stone tablets, paper and the Internet: the same old library?

Abstract:

Libraries 2.0

Technology integration and user services

Systems thinking and performance technology

Library trends

Foundations of information seeking and user services in information organizations

Pulling it all together

Chapter 2: Strategic planning, organizational goals and technology: what and for whom?

Abstract:

Needs assessment

Strategic planning

Goal 1: a vibrant, user-centered collection

Strategic planning and world-class user services

Creating a strategic plan

Goal 1: quality online services and resources

Goal 2: comprehensive career resources and services

Goal 3: multi-faceted services and support for the homeless and indigent population

Goal 4: world class youth and family collection and services

Chapter 3: Customized fashion: finding the right fit

Abstract:

Hardware and software

A public library

An academic library

A school library

Library technology infrastructures and user services

Chapter 4: Technology and budgeting

Abstract:

Prevention vs. reaction

Quality vs. quantity

Replacement vs. repair

Zero-sum vs. line-item budgeting

Using Excel for budgeting

Prioritizing technology

Budgeting trends

Chapter 5: Evaluation: is technology meeting the needs of the organization's users?

Abstract:

Formative and summative evaluation

Informatics

Evaluation method

Building a logic model for outcomes-based evaluation

Chapter 6: Emerging technology trends in libraries

Abstract:

Integrated library systems

Metasearching and discovery tools

Web 2.0

E-books and e-readers

Pay per view

Consortia and group purchasing

Media

Meeting spaces

Circulating devices

Mobile

Digitization

Cloud computing

Pervasive web usability and usability testing

Virtual worlds

Instructional literacy and technology

Conclusion: user needs and library technology

References

Index

Über Autor(innen)

Bucknall, Tim
Tim Bucknall is Assistant Dean of Libraries and Head of Electronic Resources and Information Technologies for the University Libraries at the University of North Carolina at Greensboro. Tim is responsible for many significant library innovations, including the first OpenURL link resolver to go into production, and the first large-scale virtual library consortium. He was recently named by Library Journal as one the United States' leading 'Movers and Shakers' within librarianship, and has published and spoken extensively on library information technology, IT management, and effective evaluation of electronic resources and services within libraries.

Chow, Anthony S.
Dr. Anthony S. Chow teaches library management and technology as an Assistant Professor in the Department of Library and Information Studies at the University of North Carolina at Greensboro. Anthony also serves as an educational consultant specializing in online information and evaluation systems and has overseen the IT for a large academic unit, managed training and quality assurance for an Internet company, and oversaw computer based instruction training for a government agency. His dissertation was published as a book entitled Systems Thinking and 21st Century Education.

Dr. Anthony S. Chow teaches library management and technology as an Assistant Professor in the Department of Library and Information Studies at the University of North Carolina at Greensboro. Anthony also serves as an educational consultant specializing in online information and evaluation systems and has overseen the IT for a large academic unit, managed training and quality assurance for an Internet company, and oversaw computer based instruction training for a government agency. His dissertation was published as a book entitled Systems Thinking and 21st Century Education.

Tim Bucknall is Assistant Dean of Libraries and Head of Electronic Resources and Information Technologies for the University Libraries at the University of North Carolina at Greensboro. Tim is responsible for many significant library innovations, including the first OpenURL link resolver to go into production, and the first large-scale virtual library consortium. He was recently named by Library Journal as one the United States’ leading ‘Movers and Shakers’ within librarianship, and has published and spoken extensively on library information technology, IT management, and effective evaluation of electronic resources and services within libraries.