2600 Phrases for Setting Effective Performance Goals

Ready-to-Use Phrases That Really Get Results
Erscheinungsjahr 2011
ISBN: 978-0-8144-1775-1
Verlag: AMACOM

Buch, Englisch, 224 Seiten, Format (B × H): 152 mm x 229 mm, Gewicht: 374 g

As a manager, you aren’t truly successful unless your employees are as well. Helping them establish compelling, actionable performance goals is the first and most important step, and 2600 Phrases for Setting Effective Performance Goals is there to lend a hand. A natural follow-up to the bestselling 2600 Phrases for Effective Performance Reviews, this quick-reference guide provides readers with ready-to-use performance goals organized by the characteristics and core competencies used most often in the appraisal process. From attendance and attitude to teamwork and time management, managers will find the language they need to inspire exceptional results. The book also includes wording tailored to many of the most common positions in sales and marketing, accounting and finance, HR, IT, legal, manufacturing, operations, and more. Comprehensive and organized for ease of use, this book enables managers to lay the groundwork necessary for phenomenal achievement on the part of their people.

Autoren/Hrsg.

Falcone, Paul

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management

Inhaltsverzeichnis

Contents Introduction: How to Use This Book to Save Time and to Write Compelling Performance Goals PART I. PERFORMANCE APPRAISAL GOALS FOR CORE COMPETENCIES AND COMMONLY RATED PERFORMANCE FACTORS Adaptability and Change Management Skills Attendance and Punctuality (Reliability) Attitude Communication Conflict Management and Resolution Creativity and Innovation Customer Satisfaction Ethics, Integrity, and Trust Hiring and Retention Job Knowledge Leadership Listening Skills Managerial Style Motivation Oral and Written Expression Organizational and Planning Skills Personal Style Problem-Solving Skills and Results Orientation Productivity and Volume Professionalism and Grooming/Appearance Quality Safety Self-Development Staff Development Strategic and Critical Thinking Skills Supervision Teamwork and Relationship-Building Skills Technical Skills Time Management Work-Life Balance PART II. PERFORMANCE APPRAISAL GOALS FOR PARTICULAR TITLES AND ROLES Accounting and Finance Accountant Auditor Bookkeeper Controller Credit and Collections Manager Financial Analyst Human Resources Benefits Administrator Compensation Analyst Employee and Labor Relations Representative Recruiter (Corporate) Training and Organizational Development Specialist Information Technology Database Administrator Help Desk Coordinator Programmer Analyst Project Manager Systems Analyst Legal Attorney Contract Analyst Legal Secretary Paralegal Manufacturing Assembly and Packaging Technician Equipment Technician Master Scheduler Plant Manager Production Supervisor Purchasing Agent Quality Assurance Engineer Supply Chain Manager Operations Administrative Assistant Customer Service Representative Dispatcher Facilities Maintenance Supervisor 175 Office Manager Receptionist Research Analyst Safety and Security Manager Transportation Manager Warehouse Manager Sales, Marketing, and Digital Media Account Executive Digital Content Producer Digital Marketing Manager Field Sales Representative Fundraising/Development Executive (Nonprofit) Grant Writer (Nonprofit) Product/Brand Manager Sales Associate (Retail) Social Media Coordinator Telemarketer APPENDIXES Appendix A: High-Impact Verbs to Inspire Your Writing Appendix B: Essential Adverbs to Get Your Message Across Appendix C: Individual Development Plan (IDP) Tool Appendix D: Index of Particular Titles and Roles

Über Autor(innen)

PAUL FALCONE is Vice President of Employee Relations at Time Warner Cable in Los Angeles. He is the author of several bestselling books, including 2600 Phrases for Effective Performance Reviews (978-0-8144-7282-8), 101 Tough Conversations to Have with Employees (978-0-8144-1348-7), and 101 Sample Write Ups for Documenting Employee Performance Problems (978-0-8144-1546-7).