Fitzsimmons / Atkins Rethinking Reputational Risk

How to Manage the Risks that can Ruin Your Business, Your Reputation and You
1. Auflage 2017
ISBN: 978-0-7494-7737-0
Verlag: Kogan Page
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 336 Seiten, Web PDF

A company's reputation is one of its most valuable assets, and reputational risk is high on the agenda at board level and amongst regulators. Rethinking Reputational Risk explains the hidden factors which can both cause crises and tip an otherwise survivable crisis into a reputational disaster.

Reputations are lost when the perception of an organization is damaged by its behaviour not meeting stakeholder expectations. Rethinking Reputational Risk lays bare the actions, inactions and local 'states of normality' that can lead to perception-changing consequences and gives readers the insight to recognize and respond to the risks to their reputations. Using case studies, such as BP's Deepwater Horizon oil spill, Volkswagen's emissions rigging scandal, Tesco, AIG, EADS Airbus A380, and Mid-Staffordshire NHS Hospital Trust, and analysis of their failures, this hard-hitting guide also applies lessons drawn from behavioural economics to the behavioural risks that underlie reputation risk.

An essential read for risk professionals, business leaders and board members who need to understand and deal with business-critical threats to their reputation, this book presents a new framework that will be invaluable for all involved in safeguarding an organization's reputation.

Autoren/Hrsg.

Fitzsimmons, Anthony

Atkins, Derek

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Risikomanagement

Inhaltsverzeichnis

Section - ONE: Rethinking Chapter - 01: Introduction Chapter - 02: Reputation Basics Chapter - 03: How Reputations are lost Chapter - 04: What is Reputational Risk? Chapter - 05: The hole in Classical Risk Management Chapter - 06: Stakeholder Behaviour Chapter - 07: Risks from failing to communicate and learn Chapter - 08: Character, Culture and Ethos Chapter - 09: Incentives Chapter - 10: Complexity Chapter - 11: Board composition, Skill, Knowledge, Experience and Behaviour Chapter - 12: Risks from Strategy and Change Chapter - 13: Incubation and complacency Chapter - 14: The special role - and Risks - of leaders Section - TWO: Case studies Chapter - 15: BP: Texas City Explosion Chapter - 16: BP: Deepwater Horizon Chapter - 17: Tesco PLC Chapter - 18: American International Group (AIG) Chapter - 19: EADS Airbus A380 Chapter - 21: Volkswagen Chapter - 22: Mid Staffordshire NHS Foundation Trust (Stafford Hospital) Section - THREE: Practicalities Chapter - 23: The way forward Chapter - 24: System Basics - Getting to 'go' Chapter - 25: Setting up the Reputational Risk Management System Chapter - 26: Operating the Reputational Risk Management System

Über Autor(innen)

Atkins, Derek
Derek Atkins BSc PhD MIMMM CEng FCIM FCII Chartered Insurer was a visiting Professor at the Cass Business School, teaching risk management, reputational risk, and insurance; and a partner in Reputability LLP. With a 30-year career in the insurance sector, he rose to UK Strategy Director for Royal and Sun Alliance Insurance Plc (now RSA). He was awarded the Exceptional Service Medal of the Chartered Insurance Institute.

Fitzsimmons, Anthony
Anthony Fitzsimmons is Chairman of Reputability LLP and an authority and leading thinker on reputational risk and the propensity of behavioural and organisational risks to cause reputational damage. With insights gained from the ringside view of the crisis lawyer, coupled with the extensive experience of his partners, the Reputability team helps organisations and their leaders to find, see and deal with these risks.

Anthony Fitzsimmons is Chairman of Reputability LLP and an authority and leading thinker on reputational risk and the propensity of behavioural and organizational risks to cause reputational damage.

Derek Atkins BSc PhD MIMMM CEng FCIM FCII Chartered Insurer was a visiting Professor at Cass Business School, London, teaching risk management, reputational risk, and insurance, and a partner in Reputability LLP. He was the co-author of a dozen books.