Hughes / Terrell The Emotionally Intelligent Team

Understanding and Developing the Behaviors of Success
1. Auflage 2011
ISBN: 978-1-118-04740-8
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 224 Seiten, E-Book

"Finally, a resource....guide...roadmap....to help team members andteam leaders alike understand what it takes to function as a highperforming team, how doing so can personally enrich your life, andwhy it's critical for organizations to function only in this way.The Emotionally Intelligent Team connects the dots betweenthe task at hand, achieving and making a difference, and personalhappiness. Imagine where humankind would be if every entity on theplanet operated within a series of high performing teams. MarciaHughes and James Terrell show us that it's possible!"
--Suzanne Kirk, SVP, Branch Service Center, Bank of the West
"We value teams at Medtronic so we know that this book will be apowerful tool in understanding and developing successful teambehaviors!"
--Michael Mihalczo, District Manager, Walter Cooper, DistrictManager, Medtronic CRDM
"Marcia Hughes' and James Terrell's latest book, TheEmotionally Intelligent Team, is a 'must read' for every schooldistrict, business and organization that wants to ensure highfunctioning and productive teams. Based on solid research, thiseasy-to-read book describes the seven social emotional skillsnecessary for effective teams, and includes practical strategiesany team leader can use to develop and maintain an emotionallyintelligent team. Marcia's and James' book has been of tremendousvalue to the work of the senior administrative team in our schooldistrict!"
--Linda Fabi, Director of Education, Waterloo Region DistrictSchool Board
"Marcia and James provide a good lens for the way people viewothers in a team environment. This insight, when combined withmeasuring one's own EQ through a test such as the EmotionalQuotient inventory (EQ-i ®), provides a powerful lever forimproving team performance."
--Steven J. Stein, Ph.D., Founder and CEO of MHS, Co-author ofthe best seller The EQ Edge: Emotional Intelligence and YourSuccess and author of Make Your Workplace Great: The 7 Keysto an Emotionally Intelligent Organization
"Discovering ways to strengthen teams in an organization canlead to impressive improvement in morale, engagement, productivity,and results. The Emotionally Intelligent Team will help anyteam take practical steps toward greater collaboration andeffectiveness."
--Brian Twillman, EPA Training Officer & OrganizationDevelopment Specialist, Lead Author EPA's Team Leader ResourceGuide US EPA - Office of Executive Services, Office of theAdministrator
"The most important issue in our networked world is teamworkacross levels and boundaries. This masterful work offers acompletely new perspective, bringing the power of emotional andsocial intelligence through engaging insights, exercises andstories to high performance teamwork - creating the opportunity forpotentially extraordinary results that are seamless, dynamic, andproductive."
--Eileen Rogers, Global Director, Leadership ExcellencePrograms, Deloitte
In this compelling book, authors Marcia Hughes and James Terrelloffer practical information and a guide for businesses that want todraw on the power of the emotional competencies of their teams.They reveal how individuals, team members, and leaders can take thesteps to become more emotionally intelligent team (ESI) members andshow how to put in place the practices and exercises that will helpany team grow in emotional intelligence. The book outlines theseven emotional competencies of teams.

Autoren/Hrsg.

Hughes, Marcia

Terrell, James Bradford

Inhaltsverzeichnis

Introduction 1
PART ONE: THE VALUE OF EMOTIONAL AND SOCIAL INTELLIGENCE FOR YOUR TEAM 9
1 Why Emotional Intelligence Is So Valuable for Teams 11
2 The Business Case for Team Emotional Intelligence 26
PART TWO: THE SEVEN SKILLS OF A TEAM'S EMOTIONAL AND SOCIAL INTELLIGENCE 35
3 The First Skill: Team Identity 37
4 The Second Skill: Motivation 55
5 The Third Skill: Emotional Awareness 69
6 The Fourth Skill: Communication 88
7 The Fifth Skill: Stress Tolerance 106
8 The Sixth Skill: Confl ict Resolution 121
9 The Seventh Skill: Positive Mood 139
PART THREE: RESULTS GAINED BY EMOTIONALLY AND SOCIALLY INTELLIGENT TEAMS 155
10 The Emotionally Intelligent Team Player 157
11 Leading the Emotionally Intelligent Team 169
12 Values and Ethics 182
13 Results 190
14 Conclusion 202
References 204
Acknowledgments 209
About the Authors 211
Index 213

Über Autor(innen)

The Authors
MARCIA HUGHES is president of Collaborative Growth, L.L.C.,a firms pecializing in emotional intelligence, leadership and team development, and conflict resolution, through keynotes, training, executive coaching, and strategic design.
JAMES TERRELL, her partner, develops EI applications and coaches individuals, teams in transition, and senior management in anticipating change and responding to it resiliently.