Buch, Englisch, 240 Seiten, Format (B × H): 149 mm x 218 mm, Gewicht: 389 g
Reihe: J-B Lencioni Series
A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty
Buch, Englisch, 240 Seiten, Format (B × H): 149 mm x 218 mm, Gewicht: 389 g
Reihe: J-B Lencioni Series
ISBN: 978-0-7879-7639-2
Verlag: Wiley
Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni
Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring client loyalty through a fascinating business fable. He explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. The story follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. One such competitor buys out Lighthouse and learns important lessons about what it means to provide value to its clients.
- Offers a key resource for gaining competitive advantage in tough times
- Shows why the quality of vulnerability is so important in business
- Includes ideas for inspiring customer and client loyalty
- Written by the highly successful consultant and business writer Patrick Lencioni
This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge.
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Introduction vii
The Fable
Part One: Theory 3
Part Two: Practice 17
Part Three: Research 69
Part Four: Testimony 119
The Model
The Origins of Getting Naked 195
Naked Service Defined 197
Shedding the Three Fears 201
Broader Applications of Nakedness 214
Acknowledgments 215
About the Author 219
