Nickson Human Resource Management for the Hospitality and Tourism Industries

3. Auflage 2018
ISBN: 978-1-317-20524-1
Verlag: CRC Press
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 368 Seiten

Human Resource Management for the Hospitality and Tourism Industries 3rd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. It looks at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry and covers core topics including: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry.
This 3rd edition has been fully updated with:

- new legal information, data, statistics and examples

- new material on flexible working, absent management, skills shortages, stress management and employee motivation.

- new international examples of best practice

Written in a user friendly style, each chapter includes chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links, discussion questions and further reading to aid understanding and test knowledge. Online resources for both lecturers and students are available including: MCQs, PPTs, commentaries on the review and reflect questions from each chapter and case study archive.

Autoren/Hrsg.

Nickson, Dennis

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Tourismuswirtschaft, Gastgewerbe

Inhaltsverzeichnis

Human resource management and the tourism and hospitality industry: an introduction 2 International human resource management 3 Organizational culture 4 Labour markets 5 Recruitment and selection 6 Equal opportunities and managing diversity 7 Human resource development 8 Performance management and appraisal 9 Reward strategies in the tourism and hospitality industry 10 Employee relations, involvement and participation 11 Employee well-being, welfare, health and safety in the workplace 12 Grievance and disciplinary procedures 13 Human resource management in the events industry