What To Do If...?

How to Handle Any Situation at Work and Come Out Winning
1. Auflage 2026
ISBN: 978-1-3986-2616-4
Verlag: Kogan Page

Buch, Englisch, 288 Seiten, Format (B × H): 137 mm x 214 mm, Gewicht: 315 g

Reclaim your confidence at work so you can hire smarter, read the room and lead difficult moments without second-guessing yourself. What To Do If.? helps you handle real workplace situations with clarity and confidence.

Written by workplace behavior specialist Anne-Maartje Oud, this field-tested guide distils the 35 questions she's heard most over two decades training managers, HR professionals and teams. Organized into five focused parts on personal development, communication, collaboration, leadership and difficult conversations, it blends research, real examples and simple tools you can use right away.

Learn how to spot toxic hiring red flags before they damage your culture, decode body language and nonverbal cues, and respond constructively when emotions run high or someone cries at work. Use practical scripts, checklists and decision points to prepare for interviews, lead confident one-to-ones and navigate conflict with calm authority. Build emotional intelligence, set boundaries that stick and create safer, more productive conversations where performance and trust grow.

Walk away with a repeatable approach for high-stakes situations so you become the steady, trusted person who knows what to do, no matter what happens next.

Themes include: hiring and interviewing, nonverbal communication; emotions at work, difficult conversations and conflict, everyday communication and collaboration, practical leadership habits.

Autoren/Hrsg.

Oud, Anne-Maartje

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Management: Führung & Motivation
• Wirtschaftswissenschaften Betriebswirtschaft Unternehmenskommunikation

Inhaltsverzeichnis

Chapter - 00: Introduction; Section - ONE: Self-development; Chapter - 01: What to do if I want to change my behaviour?; Chapter - 02: What to do if I want to enhance my introspection?; Chapter - 03: What to do if I want to enhance my self-discipline?; Chapter - 04: What to do if I want to enhance my self-presentation?; Chapter - 05: What to do if I want to boost my confidence?; Chapter - 06: What to do if I want to practise new behaviour and stay true to myself?; Chapter - 07: What to do if I want to get out of my comfort zone?; Section - TWO: Communication; Chapter - 08: What to do if I don't know where to put my hands in a presentation?; Chapter - 09: What to do if I have to prepare for a presentation?; Chapter - 10: What to do if I'm nervous about a presentation?; Chapter - 11: What to do if I need to attend a networking meeting?; Chapter - 12: What to do if I am looking for the most significant nonverbal cues?; Chapter - 13: What to do if I want to have effective conversations?; Chapter - 14: What to do if I want to become better at online meetings?; Section - THREE: Working with others; Chapter - 15: What to do if I want to give feedback to my colleague?; Chapter - 16: What to do if I want to become better at observing others?; Chapter - 17: What to do if I want to connect with coworkers?; Chapter - 18: What to do if someone is belittling me?; Chapter - 19: What to do if your colleague or employee keeps making excuses?; Chapter - 20: What to do if someone doesn't respond?; Chapter - 21: What to do if I want to become a better listener?; Section - FOUR: Leadership; Chapter - 22: What to do if you are starting a new job as a leader?; Chapter - 23: What to do if I need to conduct a meeting?; Chapter - 24: What to do if I want to be more approachable?; Chapter - 25: What to do if people don't want to participate in a meeting?; Chapter - 26: What to do if people don't do what they are supposed to do?; Chapter - 27: What to do if I want to become a more trustworthy leader?; Chapter - 28: What to do if you're leading a diverse team with different needs, preferences and cultural backgrounds?; Section - FIVE: Difficult conversations; Chapter - 29: What to do if someone is crying?; Chapter - 30: What to do if someone is angry and i need to de-escalate a situation?; Chapter - 31: What to do if I don't want to hire toxic people?; Chapter - 32: What to do if I work with someone who has narcissistic traits?; Chapter - 33: What to do if I work with a colleague with paranoid traits?; Chapter - 34: What to do if I work with a colleague who is emotionally unstable?; Chapter - 35: What to do if I want to communicate nonverbally in a difficult conversation?; Chapter - 36: Conclusion; Chapter - 37: Afterword; Chapter - 38: References; Chapter - 39: Further reading

Über Autor(innen)

Oud, Anne-Maartje
Anne-Maartje Oud is founder and CEO of The Behaviour Company, an Amsterdam-based consultancy that customises personal development programmes for companies and organizations worldwide. She has worked with non-profit social organizations as well as some of the world's most prominent Fortune 500 companies.

With over twenty years of experience, she is considered one of the world's leading experts in the field of workplace behaviour.

Anne-Maartje Oud is founder and CEO of The Behaviour Company, an Amsterdam-based consultancy that customises personal development programmes for companies and organizations worldwide. She has worked with non-profit social organizations as well as some of the world's most prominent Fortune 500 companies. With over twenty years of experience, she is considered one of the world's leading experts in the field of workplace behaviour. She is based in Amsterdam, the Netherlands.