Buch, Englisch, 320 Seiten, Format (B × H): 161 mm x 237 mm, Gewicht: 617 g
How to Improve the Return on Your Social Marketing Investment
Buch, Englisch, 320 Seiten, Format (B × H): 161 mm x 237 mm, Gewicht: 617 g
ISBN: 978-0-470-82741-3
Verlag: Wiley
It includes an 8-Step process for marketers to set up their social media metrics and calculate ROI and a readily referenced 'Media Engagement Framework' that encompasses traditional and social marketing in a holistic approach.
Case studies cover large and small consumer marketers, large and small business-to-business marketers, and social media tools developers in the US, Europe & Asia. The case studies include companies from Asia, Europe and North America and markets as diverse as fast moving consumer goods (FMCG), consumer packaged goods (CPG), media, technology and ecommerce.
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Foreword.
Preface.
Acknowledgments.
Introduction.
SECTION 1--Getting Started with Social Media ROI.
Chapter 1--Getting Started with Social Media ROI.
Chapter 2--Social Media Motivations and Behaviors.
SECTION 2--The Media Engagement Framework.
Chapter 3--Introduction to the Media Engagement Framework.
Chapter 4--Influencer Persona in the Media Engagement Framework.
Chapter 5--Consumer Persona in the Media Engagement Framework.
Chapter 6--Individual Persona in the Media Engagement Framework.
Chapter 7--The Competitive Set--Vying for Attention.
Chapter 8--The Brand Image.
Chapter 9-- Search-Being Found in Social Media.
SECTION 3--Practical Applications of Social Media ROI.
Chapter 10--Putting Values to the "R" and "I" of ROI in Social Media.
Chapter 11--Eight-Step Process to Measuring Social Marketing Strategy and ROI.
Chapter 12--Social Media Metrics Tools Providers.
SECTION 4--Where Does Social Media Go from Here?
Chapter 13--The Future of Social Media and ROI.
Afterword.
Appendix.
Bibliography.
Index.