User Experience in Libraries

Applying Ethnography and Human-Centred Design
Neuauflage 2016
ISBN: 978-1-4724-5100-2
Verlag: Taylor & Francis Ltd

Buch, Englisch, 220 Seiten, Format (B × H): 164 mm x 244 mm, Gewicht: 451 g

Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to implement innovative new services, while also maintaining and updating the old. The efforts undertaken are immense, but how best to evaluate their success?

In this groundbreaking new book from Routledge, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or ‘UX’) research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do.

Edited by the team behind the international UX in Libraries conference, User Experience in Libraries will ignite new interest in a rapidly emerging and game-changing area of research. Clearly written and passionately argued, it is essential reading for all library professionals and students of Library and Information Science. It will also be welcomed by anthropologists and design professionals working in related fields.

Autoren/Hrsg.

Priestner, Andy

Borg, Matt

Fachgebiete

• Interdisziplinäres Bibliothekswesen, Informationswissenschaften Bibliothekswesen, Informationswissenschaften, Archivwesen

Inhaltsverzeichnis

Chapter 1 Uncovering complexity and detail, Andy Priestner, Matt Borg; Chapter 2 Using ethnographic methods to study library use, Bryony Ramsden; Chapter 3 Embracing an ethnographic agenda, Donna M. Lanclos; Chapter 4 Holistic UX, Matt Borg, Matthew Reidsma; Chapter 5 Applying human-centred design to the library experience, Paul-Jervis Heath; Chapter 6 The why, what and how of using ethnography for designing user experience in libraries (and a few pitfalls to avoid), Leah Emary; Chapter 7 Identifying the barriers, Andrew D. Asher; Chapter 8 Illuminating study spaces at Cambridge University with spacefinder, Andy Priestner; Chapter 9 WhoHas?, Helen Murphy; Chapter 10 User experience beyond ramps, Penny Andrews; Chapter 11 Changing the dialogue, Rosie Jones, Nicola Grayson; Chapter 12 UX and a small academic library, Margaret Westbury; Chapter 13 Understanding our students and ourselves, Michael Courtney, Carrie Donovan; Chapter 14 What makes an informal learning space?, Bea Turpin, Deborah Harrop, Edward Oyston, Maurice Teasdale, David Jenkin, John McNamara; Chapter 15 Spaces for learning? using ethnographic techniques, Helen Jamieson; Chapter 16 Are you sitting comfortably…?, Elizabeth Tilley; Chapter 17 UX in libraries, Andy Priestner, Matt Borg;

Über Autor(innen)

Andy Priestner manages Cambridge University’s pioneering FutureLib innovation programme, employing user experience and design thinking to develop new library services across the university. He is the founder of the UX in Libraries Conference and provides training and consultancy on the subject to institutions across Europe.

Matt Borg was an academic librarian at Sheffield Hallam University for fourteen years, during which time he was responsible for a new research-based approach to user experience. He is now a Solutions Expert at ProQuest's Ex Libris, where he works to bring new technology to libraries across Europe, as well as a freelance trainer in UX techniques.