Selig Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management

1. Auflage 2008
ISBN: 978-90-8753-774-6
Verlag: Van Haren Publishing
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 327 Seiten, WEB PDF

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organizations Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.

Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today.

The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.

Autoren/Hrsg.

Selig, Gad

Inhaltsverzeichnis

1;Foreword;6
2;Introduction;9
3;Acknowledgements;14
4;Part I – Leadership, people, organizationand strategy;30
4.1;Chapter 1 Introduction to IT/business alignment, planning, execution and governance;32
4.1.1;1.0What is covered in this chapter?;32
4.1.2;1.1Overview;32
4.1.3;1.2Definition, purpose and scope of IT governance;38
4.1.4;1.3Linking the CEO role to achieving business growth, improving profitability and creating an effective governance and compliance environment;43
4.1.5;1.4Overview of the integrated IT governance framework, major components and prerequisites ;44
4.1.6;1.5Steps in making IT governance real;52
4.1.7;1.6Case study – global consumer goods company;58
4.1.8;1.7Summary and key take aways;58
4.2;Chapter 2 Overview of comprehensive IT governance framework and related industry best practice frameworks;62
4.2.1;2.0What is covered in this chapter?;62
4.2.2;2.1Overview ;62
4.2.3;2.2Integrated IT governance framework and roadmap;64
4.2.4;2.3Select examples of current business/IT alignment and governance reference models, frameworks and standards;65
4.2.5;2.4Summary, implications and key take aways ;92
4.3;Chapter 3 Business and IT alignment, strategic/operating planning and portfolio investment management excellence (demand management);96
4.3.1;3.0What is covered in this chapter?;96
4.3.2;3.1Overview;96
4.3.3;3.2Principles of aligning IT to the business more effectively;106
4.3.4;3.3Setting a direction for improved alignment through planning related processes;108
4.3.5;3.4Strategic IT investment portfolio alternatives;115
4.3.6;3.5IT engagement and relationship model and roles;119
4.3.7;3.6Case study – financial services organization;120
4.3.8;3.7Summary and key take aways;122
4.4;Chapter 4 Principles for managing successful organizational change, prerequisites for world class leadership and developing high performance teams ;124
4.4.1;4.1What is covered in this chapter?;124
4.4.2;4.2Overview;124
4.4.3;4.3Framework for managing accelerating change;127
4.4.4;4.4Organizing for the IT governance initiative;127
4.4.5;4.5World class leadership principles and practices;130
4.4.6;4.6Principles for creating and sustaining high performance teams;136
4.4.7;4.7Summary and key take aways;140
5;Part II – IT governance, its majorcomponent processes and enablingtechnologies;144
5.1;Chapter 5 Program and project management excellence (execution management);146
5.1.1;5.1What is covered in this chapter?;146
5.1.2;5.2Overview;146
5.1.3;5.3Project management is complex, but has significant value;150
5.1.4;5.4Principles for achieving excellence in program/project management;154
5.1.5;5.5Making the choice – program and project management light or complex;161
5.1.6;5.6Program and project governance excellence;164
5.1.7;5.7Case study – US Federal Government Agency;173
5.1.8;5.8Summary and key take aways;173
5.2;Chapter 6 IT Service Management (ITSM) excellence (execution management);178
5.2.1;6.1What is covered in this chapter?;178
5.2.2;6.2Overview;178
5.2.3;6.3Principles for achieving IT Service Management excellence;178
5.2.4;6.4What is ITIL and why is it different?;181
5.2.5;6.5ITIL frameworks, certifications and qualifications;184
5.2.6;6.6Major ITIL processes and functions;187
5.2.7;6.7Steps in making ITIL real and effective;198
5.2.8;6.8Case study – global manufacturing company;199
5.2.9;6.9Summary and key take aways;199
5.3;Chapter 7 Strategic sourcing, outsourcing and vendor management excellence ;202
5.3.1;7.1What is covered in this chapter?;202
5.3.2;7.2Overview;202
5.3.3;7.3Principles and practices for outsourcing excellence from a customer perspective;208
5.3.4;7.4Vendor selection, contract negotiations and governance process ;213
5.3.5;7.5Case study - Telecommunications;218
5.3.6;7.6Summary steps in vendor/outsourcing selection, negotiations and management and key take aways;220
5.4;Chapter 8 Performance management, management controls, risk management, business continuity and enabling technology excellence ;222
5.4.1;8.1What is covered in this chapter?;222
5.4.2;8.2Overview;222
5.4.3;8.3Principles for achieving performance management and control excellence;224
5.4.4;8.4 CobiT® and key management controls;232
5.4.5;8.5Risk assessment, management and mitigation;233
5.4.6;8.6Business and IT continuity and protection plan checklist;238
5.4.7;8.7Enabling technologies to improve IT governance;240
5.4.8;8.8Summary and key take aways;243
5.5;Chapter 9 Summary, lessons learned, critical success factors and future challenges;244
5.5.1;9.1What is covered in this chapter?;244
5.5.2;9.2Migration plan for making IT governance real and sustainable;244
5.5.3;9.3Composite checklist for implementing and sustaining successful IT governance in organizations;245
5.5.4;9.4Lessons learned;259
5.5.5;9.5Critical success factors;259
5.5.6;9.6Implications for the future and personal action plan ;260
6;Glossary;262
7;References;294
8;References ;303
9;Appendix 1 – Sarbanes Oxley;312
10;Appendix 2 – Select IT governance and other frameworks and standards;322
11;Appendix 3 – Managing accelerating change and transformation;324