Serviceology for Services

7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings
1. Auflage 2020
ISBN: 978-981-15-3117-0
Verlag: Springer Nature Singapore

Buch, Englisch, Band 1189, 309 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 493 g

Reihe: Communications in Computer and Information Science

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.

The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

Zielgruppe

Research

Autoren/Hrsg.

Takenaka, Takeshi

Minami, Chieko

Han, Spring

Fachgebiete

• Mathematik | Informatik EDV | Informatik Programmierung | Softwareentwicklung Software Engineering

Inhaltsverzeichnis

Hospitality Management.- Service Innovation and Employee engagement.- Service Marketing and Consumer Behavior.- Customer Experience and Service Design.- Service Engineering and Implementation.