van Winkelen / McKenzie Knowledge Works

The Handbook of Practical Ways to Identify and Solve Common Organizational Problems for Better Performance
1. Auflage 2011
ISBN: 978-1-119-97781-0
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 328 Seiten, E-Book

Knowledge Works is a handbook full of ideas to help you drawon people's knowledge to keep ideas fresh, reduce waste, and buildcompetence and capability. You can either dip into it according toyour needs, or work through it in a more systematic way to create aplan to improve your organization's performance.
"Knowledge Works is a very practical book that providesproven solutions for important knowledge-related problems inorganizations including: how to convince managers that knowledge isimportant, how to create a knowledge-sharing culture, and how toimprove the quality of conversations. A must-read for all managersof knowledge-intensive organizations."
Daan Andriessen, Professor of Intellectual Capital, InhollandUniversity of Applied Sciences, The Netherlands
"To be successful as a manager, you need to make betterdecisions, be more innovative and to do more with less. In thishighly practical handbook, Christine Van Winkelen and Jane McKenzieoffer new ideas to challenge your current thinking and achievethis. Their work is soundly based on 10 years collaborativeresearch with the Knowledge Management Forum at the Henley BusinessSchool."
David Gurteen, Founder and Director, Gurteen KnowledgeCommunity
"This book shows in a very inspiring and hands-on way howknowledge works. This is an utmost important understanding in thegrowing intellectual economy for increased operational knowledgeeffectiveness. The book has in an impressive way systematized manychallenging K-works perspectives, from knowledge mapping and flowsto social media and knowledge creating conversations. It isdemonstrating a number of insightful real life stories and projectsduring 10 years of the Henley KM Forum, as well as providingvaluable reading notes. Happy Knowledge Work ..."
Leif Edvinsson, Honorary Chairman for the Henley KM Forum, TheWorld´s First Professor of Intellectual Capital

Autoren/Hrsg.

van Winkelen, Christine

McKenzie, Jane

Inhaltsverzeichnis

Introduction.
A handbook that you can dip into according to your needs, orthat you can work through in a more systematic way to improve yourorganization's performance.
SECTION I: Establish strategic priorities.
By understanding from the outset the sort of knowledge thatmakes a difference to your organization's performance you canfocus limited resources of time and attention on the things thatwill have the biggest impact in terms of generating value.
CHAPTER 1:Identifying valuable knowledge.
CHAPTER 2:Making a comprehensive assessment of knowledgeflows.
Section II: Enable operational effectiveness.
By connecting well established knowledge-sharing practices withcore business activities you can avoid "reinventing thewheel" and do more with less.
CHAPTER 3:Taking knowledge initiatives to the front line of theorganization.
CHAPTER 4:Integrating knowledge practices into projects.
CHAPTER 5:Working collaboratively in partnerships.
Section III: Stimulate innovation.
By retaining and developing expertise and understanding how tocombine knowledgebased methods and approaches more effectively, yougenerate more innovation.
CHAPTER 6:Building knowledge enabled innovation capability.
CHAPTER 7:Retaining and developing expertise.
Section IV: Increase learning capacity.
By creating mechanisms to join up the learning that ishappening around the organization, you create the conditions forgreater operational effectiveness and stimulate new thinking andinnovation.
CHAPTER 8:Joining up individual and organizational learning.
CHAPTER 9:Extracting knowledge value using document managementsystems.
CHAPTER 10:Sustaining effective communities of practice.
CHAPTER 11:Learning from external collaborations.
Section V: Become more agile.
By creating the conditions that help people adapt their knowledgeand understanding to the constant turbulence in the outside world,the organization can become more responsive to new challenges.
CHAPTER 12:Making more knowledgeable decisions.
CHAPTER 13:Using social media for knowledge sharing.
CHAPTER 14:Transforming relationships and structures inorganizations.
Section VI: Make change stick.
By developing key knowledge-sharing behaviours and usingeffective communication approaches you show people why a knowledgeapproach matters and what they need to do themselves tocontribute.
CHAPTER 15:Developing knowledge-sharing behaviours and effectiveknowledge activists.
CHAPTER 16:Moving from hard sell to compelling buy.
CHAPTER 17:Improving the quality of conversations.
CHAPTER 18:Taking account of national culture in designingknowledge initiatives.
Index.

Über Autor(innen)

Christine van Winkelen has worked with the Henley KM Forum since its inception in 2000 and was the Director for five years until February 2009. Having led, or otherwise been involved in, a high proportion of the research projects completed by the Forum over the last decade, she is in a unique position to write this book. Previous experience includes fifteen years in various roles in high technology organizations (including research, human resource management and product management).
Jane McKenzie has worked with the Henley KM Forum since its inception in 2000 and took over from Christine van Winkelen as Director of the Forum in 2009. Like Christine she has led or been involved in many of the research projects completed since 2000, and they have co-authored many papers together, as well as a book in 2004. She developed broad experience in a variety of financial, marketing and operations management roles during her 15 years in industry in both large organizations and SMEs, and working for a while as a consultant convinced her of the value of "joining up the dots" in organizations.
The Henley Knowledge Management Forum is one of the Centres of Excellence at Henley Business School in the UK, a school well-known for executive development. Established in 2000, the Knowledge Management Forum brings together business practitioners, industry thought-leaders, experts and academics to help organizations tackle the new challenges presented by the knowledge economy. Members are large multi-national organizations in all sectors, as well as UK public and third sector bodies.
http://www.henley.reading.ac.uk/kmforum