The Future of Retail and Service Design

Sustainable, Phygital, and Community
1. Auflage 2025
ISBN: 978-1-032-83016-2
Verlag: Taylor & Francis Ltd (Sales)

Buch, Englisch, 230 Seiten, Format (B × H): 156 mm x 234 mm, Gewicht: 503 g

Reihe: Routledge Research in the Retail Industry

This book explores the future of retail and service design, offering cutting-edge insights from leading researchers. With a focus on sustainability, phygital innovation, and community retail, it provides a forward-thinking roadmap for the evolution of these fields.

Each chapter examines the current landscape and future possibilities, presenting a dynamic vision of what lies ahead. From transforming customer experiences through community engagement and immersive technologies to advancing sustainability, this book invites readers to engage with emerging trends and the transformative power of design.

Ideal for researchers, designers, educators, students, and innovation enthusiasts, it delivers fresh perspectives on the rapidly evolving world of retail and service design.

Chapter 8 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

Zielgruppe

Postgraduate

Autoren/Hrsg.

Alexander, Bethan

Quartier, Katelijn

Münster, Mia

Khan, Zakkiya

Murialdo, Francesca

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Fertigungsindustrie Textilindustrie
• Wirtschaftswissenschaften Betriebswirtschaft Marktforschung
• Geisteswissenschaften Architektur Innenarchitektur, Architekturdesign
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Einzel- und Großhandel
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen
• Wirtschaftswissenschaften Volkswirtschaftslehre Volkswirtschaftslehre Allgemein Verhaltensökonomik

Inhaltsverzeichnis

Part I: Sustainable Retail  Introduction  1. Rethinking Retail: Navigating the Intersection of Commerce, Community and Sustainability  2. Applying Service Design Approaches to Create a Sustainable Fashion Retail Future  Part II: Phygital Retail  Introduction  3. Shaping Retail Innovation: A Scenario-Driven Approach for Designing Phygital Retail Experiences  4. User Interface Design in Mixed Reality Fashion Shopping: A Systematic Review  5. Exploring Generation Z Behaviour towards Different Digital Fashion and Immersive Technologies: A Stimulus-Organism-Response Approach  Part III: Community Retail  Introduction  6. Fostering A Sense of Community in Hyperlocalised Retail Design for Global Brands  7. Restorative Retail Experiences in UK Fashion Retail Servicescapes  8. Neighbourhood Consumption: The Impact of Neighbourhood Atmosphere on The Coffee Shop Experience

Über Autor(innen)

Bethan Alexander is Reader in Fashion Retailing and Marketing at London College of Fashion, UK. Her scholarly research interests span customer experiences online and offline, innovative retail formats, retail technologies, and future and responsible retailing. Results of this research have been published in various academic journals and books in the fashion, retail, marketing, and business disciplines.

Katelijn Quartier is the Academic Director and Founder of the Retail Design Lab knowledge institution, which primarily revolves around investigating what the store of tomorrow should and could look like, and the pivotal role that design and spatial cues play in shaping it.

Mia Münster, Associate Professor at Malmö University, Sweden, has over 20 years of retail and hospitality design experience. She primarily researches store atmospheres, cross-cultural comparisons, and sustainability. Living and working in Denmark, Sweden, and Hong Kong has deepened her market studies.

Zakkiya Khan is senior lecturer in Interior Architecture at the University of Brighton, UK, and holds research interests in localised retail design conditions and strategies. With peer-reviewed publications, conference presentations, and global academic experience, their work advances the discourse on the role of retail design in the context of localisation and globalisation.

Francesca Murialdo is Director of Programmes in Interior Architecture and Design at Middlesex University, UK. She has over two decades of experience teaching and practising interiors. Her research and practice explore the transformative potential of interiors as catalysts for social change and cultural activation.