Babin / Hefley Outsourcing Professionals’ Guide to Corporate Responsibility

1. Auflage 2013
ISBN: 978-90-8753-819-4
Verlag: Van Haren Publishing
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 191 Seiten

Corporate Social Responsibility (CSR) is about managing an organization’s impact on society and the environment through its operations, products or services and through its interaction with key stakeholders such as employees, customers, investors and suppliers. This book addresses how outsourcing can be used as a powerful tool for advancing critical social, economic, and environmental issues on a global basis. Additionally, it examines corporate responsibility policies and practices for outsourcing, including identifying and showcasing policies that our membership have adopted, creating a framework for companies to model new CR policies, and provides multiple resources for readers.

Active for several years within the IAOP is the Corporate Social Responsibility (CSR) Subcommittee of the IAOP Advocacy and Outreach Committee. As an outgrowth of the work of the CSR Subcommittee, the need for an Outsourcing Professional’s Guide to CSR was identified.

From both the 2009 and the more recent 2011 IAOP survey on corporate social responsibility in outsourcing, it was shown that an overwhelming (and consistent) 84-85% of organizations would follow IAOP guiding principles for socially responsible outsourcing. This stable percentage of organizations looking for guidance bodes well for the development of the IAOP’s Outsourcing Professionals Guide to Corporate Social Responsibility.

IAOP® is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 110,000 members and affiliates worldwide, IAOP is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring and shared services. Our client-side members are, on average, responsible for $60 million per year of outsourcing spending with some overseeing outsourcing programs in the billions of dollars.

85% of IAOP members credit IAOP for improved outsourcing outcomes at their organizations and 93% of IAOP’s Certified Outsourcing Professionals® (COPs) say that the designation has had a positive impact on their careers.

Autoren/Hrsg.

Babin, Ron

Hefley, Bill

Inhaltsverzeichnis

1;Colophon;5
2;Acknowledgments;13
3;1: Introduction;18
3.1;1.1 What is Corporate Responsibility and Why Does It Matter for Outsourcing?;18
3.2;1.2 CSR Trends in Outsourcing;25
3.3;1.3 Ongoing Importance of CSR in Outsourcing;28
3.4;1.4 Trends in Socially Responsible Outsourcing;28
3.5;1.5 Importance of CSR for Service Providers;29
3.6;1.6 Continued Growth of CR and CR Reporting;31
4;2: Corporate Responsibility;32
4.1;2.1 The Pyramid of CSR Responsibilities;32
4.2;2.2 Sustainability and CSR;34
4.3;2.3 Sphere of Influence;36
4.4;2.4 CR Guidance and Standards;38
4.4.1;2.4.1 Standards and their Focus;38
4.4.2;2.4.2 ISO 26000 – Social Responsibility;41
5;3: Corporate Responsibility in Outsourcing;44
5.1;3.1 Sphere of Influence in Outsourcing;45
5.2;3.2 Applying CR Standards in Outsourcing;47
5.3;3.3 Socially Responsible Outsourcing (SRO);49
5.3.1;3.3.1 Outsourcing in Emerging Locations;51
5.3.2;3.3.2 Ethical Outsourcing;52
5.3.3;3.3.3 Social Outsourcing;52
5.4;3.4 Impact Sourcing;53
5.5;3.5 Models of CR in Outsourcing;55
5.6;3.6 A Maturity Framework;58
6;4: Case Studies of CR in Outsourcing;64
6.1;4.1 CBRE’s Shelter Program and Partnership with Rebuilding Together;65
6.2;4.2 Accenture and Skills to Succeed;67
6.2.1;4.2.1 Advancing Employment and Entrepreneurship Opportunities;67
6.2.2;4.2.2 Global Impact;68
6.3;4.3 Microsoft: Impact Sourcing through Supplier Community Technology Centers;70
6.3.1;4.3.1 From Student to Teacher;72
6.3.2;4.3.2 Empowering Youth;72
6.3.3;4.3.3 CTC Enables Entrepreneur;73
6.3.4;4.3.4 Enabling a Mother to Give Back to the Community;74
6.3.5;4.3.5 Opening Eyes to New World;74
6.3.6;4.3.6 Impact of the Microsoft Supplier Community Technology Center (CTC) Program;75
7;5: Profiles of Outsourcing Firms;76
7.1;5.1 CBRE;78
7.2;5.2 Accenture;83
7.3;5.3 CGI;88
7.4;5.4 Colliers;94
7.5;5.5 Digital Divide Data;98
7.6;5.6 Genpact;100
7.7;5.7 hiSoft (now Pactera);103
7.8;5.8 Infosys;107
7.9;5.9 ISS;110
7.10;5.10 Johnson Controls;115
7.11;5.11 Sodexo;121
7.12;5.12 Wipro;126
8;6: Implementing CR in the Organization;132
8.1;6.1 Prerequisites: Know Your Sourcing Objectives and Strategy;132
8.2;6.2 Understand Relevant Corporate Responsibility Requirements;133
8.3;6.3 Anticipate and Manage Stakeholder Expectations;135
8.4;6.4 Develop Corporate Responsibility Strategy;136
8.5;6.5 Embed CSR in Ongoing Operations and Governance;137
8.6;6.6 Respond to Corporate Responsibility Inquiries;139
8.7;6.7 Develop a Corporate Responsibility Culture;139
8.8;6.8 Summary of the Guidelines;140
9;7: Integrating Across the Organization;144
9.1;7.1 Does my company already have a CR organization I can work with?;144
9.2;7.2 Sourcing Teams and CR Groups;145
9.3;7.3 Translating CR Programs into Outsourcing Programs;146
9.4;7.4 Fitting into CR Communications & Reporting;149
10;8: Aligning the Organization’s CSR Activities with the OPBOK;150
10.1;8.1 Outsourcing Professional Standards;150
10.2;8.2 Ethics;152
11;9: Next Steps;156
12;Appendix A: Acronyms;162
13;Appendix B: References;166
14;Appendix C: Code of Ethical and Business Practice Standards for Outsourcing Professionals;170
15;Appendix D: Resources;178