Davis / Shrader Leading for Growth

How Umpqua Bank Got Cool and Created a Culture of Greatness
1. Auflage 2011
ISBN: 978-1-118-04723-1
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 240 Seiten, E-Book

Reihe: J-B US non-Franchise Leadership

How any business leader can create an atmosphere of competitivenessfor exceptional growth
When Ray Davis took over the local 40-person South Umpqua Bankin 1994, many people in the industry poked fun at his insistencethat employees answer the phone with a cheery "World's GreatestBank." Eleven years, $7 billion in assets, and 128 branches (or "bank stores" in Umpqua lingo) later, the moniker seems quite apt.Other banks scratched their heads when Davis sent his tellers toRitz-Carlton to learn customer service and were intrigued when hehired a cutting-edge design firm to completely re-think retaillayout. Now, with a top design award under their belt, a namechange (there never was a North Umpqua bank), and acompletely new definition of the banking business, Umpqua hasbecome the darling of the entrepreneurial press and a growthpowerhouse. The New York Times calls Umpqua "Starbucks withtellers."
Ray Davis (Portland, OR), named by U.S. Banker as one of the 25most influential people in the financial industry in 2005, isPresident and CEO of Umpqua Holdings Corporation. Alan Shrader(Moraga, CA) is an experienced writer and editor of businessbooks.

Autoren/Hrsg.

Davis, Raymond P.

Shrader, Alan

Inhaltsverzeichnis

Introduction: There Is No Door Number Three.
PART ONE: PREREQUISITES FOR RELENTLESS GROWTH.
1. What Business Are You Really In?
2. Never-Ending Discipline.
3. Have Positive Passion.
4. Snap the Rubber Band Syndrome.
5. What's Going On Behind Your Back?
PART TWO: ROLES OF A LEADER.
6. Support Your People--and Hold 'Em Accountable.
7. Give Them the Power.
8. Rise Above the Battlefield.
9. Explain Your Movie.
10. Be Real.
PART THREE: MASTER THE BASICS.
11. Sweat the Small Stuff.
12. Who Do You Want on Your Bus?
13. Keep Your Board Strong--and Informed.
14. Intangibles Matter Most.
PART FOUR: MARKETING, MARKETING, MARKETING.
15. Find the Revolution Before It Finds You.
16. Your Brand Is You.
17. Serve the Customer.
18. Put Design into Everything You Do.
PART FIVE: LEADING YOUR CULTURE.
19. Be There.
20. Keep Your Balance.
21. Remember Who You Are.
22. Mergers and Acquisitions Done Right.
Conclusion: Making Relentless Progress.
Acknowledgments.
The Authors.
Index.

Über Autor(innen)

Ray Davis--Ernst & Young's 2004 Regional RetailEntrepreneur of the Year--is a pioneer of change in thebanking industry, revolutionizing how banks look, feel, sound, andoperate. He is the president and CEO of Umpqua Holding Corporationand has been featured in the Wall Street Journal, the NewYork Times, Fast Company, BusinessWeek, Business2.0, Newsweek, and CNBC. Umpqua was named to FortuneMagazine's "100 Best Companies to Work For" list in 2007. Raylives with his wife, Bobbi, in Portland, Oregon.
Alan Shrader is managing editor of Leader toLeader and an experienced writer and editor of businessbooks.