Fugini / Maggiolini / Valles e-Government and Employment Services

A Case Study in Effectiveness
2014
ISBN: 978-3-319-02030-3
Verlag: Springer International Publishing
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 102 Seiten, eBook

Reihe: PoliMI SpringerBriefs

This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d'Ocupació de Catalunya (Catalan Employment Services Portal). The evaluation methodology used in the case studies and the related set of technical, social, and economic indicators are clearly described. The technological and organizational features of the systems of the two systems are then compared and their impacts assessed. In addition, the extent to which each system has been a driver of employment within its region and country is evaluated in relation to the impact of the industrial and commercial background. Readers will gain a deeper understanding of the main factors that might influence the effectiveness of e-Government and appreciate how the use of information and communication technology (ICT) may appear to improve the execution of government functions yet not achieve a true increase in effectiveness. 

Mariagrazia Fugini is professor of Computer Engineering at the Politecnico di Milano, Italy. Piercarlo Maggiolini is associate professor in Computer Ethics and Corporate Social Responsibility at the Politecnico di Milano, Italy. Ramon Salvador Valles is professor of business management and information technology at the Technical University of Catalonia (UPC), Barcelona, Spain.

Zielgruppe

Research

Autoren/Hrsg.

Fugini, Maria Grazia

Maggiolini, Piercarlo

Valles, Ramon Salvador

Inhaltsverzeichnis

1;Preface;6
2;Contents;7
3;1 Introduction;9
3.1;Abstract;9
3.2;1.1 The Concept of e-Government and Its Evolution;10
3.3;References;14
4;2 Framework;16
4.1;Abstract;16
4.2;2.1 Classification of PA Functions, Information Systems and Social Systems;18
4.2.1;2.1.1 Classification of PA Information Systems;18
4.3;2.2 A Classification of Social Systems;19
4.4;2.3 PA Organizations and Models of ICT Adoption;21
4.4.1;2.3.1;21
4.4.2;2.3.2 Social Model;22
4.4.2.1;2.3.2.1 of PA: “Inclusive” e-Government;22
4.4.3;2.3.3 Political Model;24
4.4.4;2.3.4;25
4.4.5;2.3.5 Wrap Up;26
4.5;References;26
5;3 Evaluation Methodology;28
5.1;Abstract;28
5.2;3.1 Evaluation Methods;29
5.3;3.2 Dimensions for e-Government Evaluation;33
5.4;3.3 Measurement of the Value of e-Government;35
5.4.1;3.3.1 Levels of e-Government;36
5.4.2;3.3.2 Stakeholders;37
5.4.3;3.3.3 Value Dimensions;38
5.5;3.4 Concluding Remarks;42
5.6;References;42
6;4 Employment Services in Catalonia;44
6.1;Abstract;44
6.2;4.1 Spanish and Catalan Public Employment Services;45
6.2.1;4.1.1 SISPE Design;46
6.2.2;4.1.2 Central and Regional Databases;46
6.2.3;4.1.3 Architectures;46
6.2.4;4.1.4 The Spanish Employment System and Regional Portals;47
6.3;4.2 Employment Services in Catalonia;48
6.3.1;4.2.1 SOC Infrastructure;48
6.3.2;4.2.2 Services;49
6.3.2.1;4.2.2.1 Administration Services;49
6.3.2.2;4.2.2.2 Mediation Services;49
6.3.2.3;4.2.2.3 Information Services;49
6.3.2.4;4.2.2.4 AdviceGuidance Services;50
6.3.2.5;4.2.2.5 Training Services;50
6.3.2.6;4.2.2.6 Publicity and Communication;51
6.3.3;4.2.3 Multichannel Services and Stakeholders;51
6.3.3.1;4.2.3.1 Employment Offices;51
6.3.3.2;4.2.3.2 Internet;51
6.3.3.3;4.2.3.3 The FeinaActiva Portal;53
6.3.3.4;4.2.3.4 Self-service Points;55
6.3.3.5;4.2.3.5 012 Call Line;56
6.3.3.6;4.2.3.6 Direct Telephone LinesE-Mails;56
6.3.3.7;4.2.3.7 Multichannel Services Impact;56
6.3.4;4.2.4 Services, Channels and Stakeholder Classification;57
6.4;4.3 Evaluation;60
6.4.1;4.3.1 Dimensions and Measurement;61
6.5;4.4 Factors Influencing Technological Channel Performance;61
6.6;References;62
7;5 Borsa Lavoro Lombardia;64
7.1;Abstract;64
7.2;5.1 Premises and Aims;66
7.3;5.2 The BLL System;67
7.3.1;5.2.1 The Web Portal: http:www.borsalavorolombardia.net;69
7.3.1.1;5.2.1.1 Council Member Area;70
7.3.1.2;5.2.1.2 Training and Education Area;71
7.3.1.3;5.2.1.3 The Labor Area;71
7.3.1.4;5.2.1.4 Community;74
7.3.1.5;5.2.1.5 Personal Area;74
7.3.2;5.2.2 Implemented Policies and Operative Guidelines;74
7.4;5.3 A First Evaluation;76
7.5;5.4 Linking BLL to the National and the European Systems;78
7.6;5.5 Evolution and Drop Out of BLL;79
7.6.1;5.5.1 A Political and Strategic Question;80
7.6.2;5.5.2 Some Data About BLL;83
7.6.3;5.5.3 Reasoning About BLL;84
7.6.4;5.5.4 Dimensions and Measurement;85
7.6.5;5.5.5 Factors Influencing Website Performance;86
7.7;References;88
8;6 Comparisons and Concluding Remarks;90
8.1;Abstract;90
8.2;6.1 What Can We Learn?;92
8.2.1;6.1.1 Why BLL Failed?;93
8.2.1.1;6.1.1.1 The Context Had a Role;93
8.2.2;6.1.2 BLL-Specific Reasons;93
8.3;6.2 Successfulness of SOC;96
8.3.1;6.2.1 Care, Hospitality, Cultivation;97
8.3.1.1;6.2.1.1 How to Conclude?;99
8.4;References;99
9;Index;100

Introduction.- Framework.- Evaluation Methodology.- Employment Services in Catalonia.- Borsa Lavoro Lombardia.- Comparisons and Concluding Remarks.

Über Autor(innen)

Mariagrazia Fugini is professor of Computer Engineering at the Politecnico di Milano, Italy. Piercarlo Maggiolini is associate professor in Computer Ethics and Corporate Social Responsibility at the Politecnico di Milano, Italy. Ramon Salvador Valles is professor of business management and information technology at the Technical University of Catalonia (UPC), Barcelona, Spain.