Higgerson Communication Strategies for Managing Conflict

A Guide for Academic Leaders
2. Auflage 2016
ISBN: 978-1-118-76165-6
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 368 Seiten, E-Book

Reihe: J-B Anker Resources for Department Chairs

The conflict management guide academic leaders have beensearching for
Communication Strategies for Managing Conflict givesacademic leaders the tools and insight they need to effectivelymanage conflict affiliated with leading change and problematicfaculty performance. Using case studies that bring typical issuesto light, this book guides you through difficult situations withstrategies and analyses of key issues, variables, and options. Thereal-life examples show you effective conflict management at work,and provide direct application to your own tricky leadershipsituations. You'll learn how to deal with difficult people, how tohave difficult conversations, and how to successfully manage changein the face of departmental resistance. Written by an experiencedacademic leader, consultant, and writer, this practical guideprovides the leadership training academics wish they alreadyhad.
Successful conflict management is essential not just todepartments, but to the entire institution. Senior leaders,faculty, and students all rely on you to smooth the change processand keep the department running smoothly. This book gives you afoundation in the critical skills for managing conflict whenleading change and managing problem performance, and the insight toapply them appropriately.
* Communicate more effectively with students, parents, andfaculty
* Navigate difficult conversations with tenured faculty moresuccessfully
* Lead change more effectively
* Mentor and manage problem performance more effectively
* Keep faculty performing well and focused on the rightpriorities
Most academic leaders come into their position reluctantly, withlittle or no preparation for the role, receive very little trainingor coaching, and are thus not equipped to manage conflict when itarises. Communication Strategies for Managing Conflict is alively, readable, and practical guide that will prove useful in themost difficult and common departmental situations.

Autoren/Hrsg.

Higgerson, Mary Lou

Inhaltsverzeichnis

About the Author v
Introduction ix
PART ONE Managing Conflict When Addressing Changing Conditions and Leading Change
1. Communicating with Today's Students and Their Parents 3
2. Leading Curriculum Revision 33
3. Revising Organizational Structures 65
4. Developing a New Program without Faculty Support 95
5. Managing Resistance When Hired to Lead Change 125
PART TWO Managing Conflict When Addressing Problem Faculty Performance
6. Managing an Unsuccessful Promotion Application 161
7. Mentoring the Seasoned Professional Hired into an Untenured Faculty Position 193
8. Managing the Dismissal of a First-Year Tenure Track Faculty Member 223
9. Managing the Inappropriate Behavior of Tenured Faculty Members 255
10. Managing the Dismissal of a Tenured Faculty Member 287
Postscript 321
Cited References 327
Index of Cases by Higher Education Issues and Administrative Tasks 329
Index 341

Über Autor(innen)

MARY LOU HIGGERSON is a writer, consultant, and vice president emerita for academic affairs and dean at Baldwin-Wallace College. She has also served on the board of trustees at Elmhurst College and is the recipient of eight prestigious teaching awards, including the Distinguished Teacher Award at Southern Illinois University Carbondale and the Bill Cashin Award for outstanding research contribution to the study and practice of higher education administration.