Jackson / Carlson Mistake Proofing for Lean Healthcare

Erscheinungsjahr 2015
ISBN: 978-1-4822-8213-9
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: 0 - No protection

E-Book, Englisch, 111 Seiten

Reihe: Lean Tools for Healthcare Series

Mistake-proofing is an improvement technology that uses a device or procedure, also called a poka-yoke, to prevent defects or errors during a process. Mistake-proofing in healthcare can improve the quality of patient care and services; correct conditions in the process that allow for errors or mistakes; support ideas from knowledgeable staff to improve a process or area; and reduce costs to the organization by eliminating duplication of work. This user-friendly book introduces the concepts of Zero Quality Control (ZQC) and Poka-Yoke Systems. Using healthcare examples, this practical text explains the concept of mistake-proofing through the use of margin assists, key terms, and how-to-steps.

Zielgruppe

Senior level managers in healthcare facilities, department heads and managers who are involved in process improvement initiatives, management engineers, physicians and nurses involved in quality improvement initiatives, and consultants who specialize in healthcare and are involved in training programs.

Autoren/Hrsg.

Jackson, Thomas L.

Carlson, Md

Fachgebiete

• Medizin | Veterinärmedizin Medizin | Public Health | Pharmazie | Zahnmedizin Medizin, Gesundheitswesen Krankenhausmanagement, Praxismanagement

Inhaltsverzeichnis

Getting Started
Chapter Overview
The Purpose of This Book
Two Ways to Use This Book
How to Get the Most Out of Your Reading
Becoming Familiar with the Book as a Whole
Becoming Familiar with Each Chapter
How a Reading Strategy Works
Using the Margin Assists
An Overview of the Contents
In Conclusion
Summary
Reflections
Introduction to Zero Quality Control
Chapter Overview
What is Zero Quality Control (ZQC)?
Why Focus on Zero Defects?
How ZQC Makes Your Work Easier
What Causes Defects?
The Traditional Quality Improvement Cycle
Integrating Do and Check in the ZQC Approach
In Conclusion
Summary
Reflections
Standardization
Chapter Overview
The Four Elements of ZQC
Three Approaches to Product Inspection
Judgment Inspections Discover Defects
Informative Inspections Reduce Defects
Statistical Quality Control (SQC)
Successive Checks
Self-Checks
Source Inspection Keeps Errors from Becoming Defects
100 Percent Inspection Catches All Errors
A Short Feedback Loop Means Quicker Action of Problems
Poka-Yoke Systems Catch Errors We Might Have Missed
In Conclusion
Summary
Reflections
Using Poka-Yoke Systems
Chapter Overview
About Poka-Yoke Systems
Poka-Yoke Systems in Source Inspection
Poka-Yoke Systems in Informative Inspections
How Poka-Yoke Systems Regulate the Process
Contact Methods
Fixed-Value Methods
Motion-Step Methods
Types of Sensing Devices
Physical Contact Sensing Devices
Energy Sensing Devices
Sensors That Detect Changes in Physical Conditions
Devices That Link to Poka-Yoke Sensors
In Conclusion
Summary
Reflections
Examples of Poka-Yoke Applications
Chapter Overview
Learning from Examples of Poka-Yoke Applications
Poka-Yoke Systems Used in Source Inspection
Contact Method
Fixed-Value Method
Motion-Step Method
Poka-Yoke Systems Used in Informative Inspections
Contact Method
Fixed-Value Method
Motion-Step Method
In Conclusion
Summary
Reflections
Reflections and Conclusions
Chapter Overview
Reflecting on What You've Learned
Applying What You've Learned
Possibilities for Applying What You've Learned
Your Personal Action Plan
Opportunities for Further Learning
Conclusions
Additional Resources Related to ZQC and Mistake-Proofing

Über Autor(innen)

Tom Jackson is the former CEO of Productivity, Inc. and Productivity Press and member of the influential Ford Lean Advisory Group.