Katz Evaluation of Reference Services

Erscheinungsjahr 2013
ISBN: 978-1-317-95127-8
Verlag: CRC Press
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 334 Seiten

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.

Autoren/Hrsg.

Katz, Linda S

Fachgebiete

• Interdisziplinäres Bibliothekswesen, Informationswissenschaften Bibliothekswesen, Informationswissenschaften, Archivwesen

Inhaltsverzeichnis

Contents
I. Introduction - Why We Need to Evaluate Reference Services: Several Answers - In Pursuit of the Possible: Evaluating Reference Services - II. Overview of Evaluation - The Whole Shebang--Comprehensive Evaluation of Reference Operations - The Hidden Agenda in the Measurement and Evaluation of Reference Service, Or, How to Make a Case for Yourself - Tailoring Measures to Fit Your Service: A Guide for the Manager of Reference Services - Definitions for Planning and Evaluating Reference Services - III. Question, Answer, and Librarian - Referred Reference Questions: How Well Are They Answered? - Factors Influencing the Effectiveness of Question-Answering Services in Libraries - Who’s Giving All Those Wrong Answers? Direct Service and Reference Personnel Evaluation - Evaluating the Reference Librarian - Evaluating Reference Librarians: Using Goal Analysis as a First Step - The Accreditation of Reference Services - IV. Those Who Are Served - A Community Based Approach to Evaluation of Public Library Reference Service - Evaluating Reference Service From the Patron Point of View: Some Interim National Survey Results - Analyzing Success in Meeting Reference Department Management Objectives Using a Computerized Statistical Package - V. Other Approaches - Performance Standards for Accuracy in Reference and Information Services: The Impact of Unobtrusive Measurement Methodology - Output Measures, Unobtrusive Testing, and Assessing the Quality of Reference Services - Qualitative Evaluation of Reference Service - VI. Evaluating Reference Sources - Developing Criteria for Database Evaluation: The Example of Women’s Studies - Evaluation of Legal Database Systems by Law Librarians in Private Law Firms - Quality Assurance in Computer Searching - One in a Hundred: Choosing the Year’s Outstanding Reference Sources - Apparatus: A Mnemonic for the Evaluation of Reference Resources - The Detailed Reference Collection Development Policy: Is It Worth the Effort? - Evaluation of Library Workbooks in a Community College Setting