Mertins / Jochem Quality-Oriented Design of Business Processes

Erscheinungsjahr 2012
ISBN: 978-1-4615-5071-6
Verlag: Springer US
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 197 Seiten, eBook

Quality-Oriented Design of Business Processes introduces a modeling method, `Integrated Enterprise Modelling' (IEM), which is related to ISO standards and provides manufacturing organizations with the means of analyzing, improving, and redesigning their business processes. The purpose of the book is to improve the quality of products and organizational performance through optimizing complex business processes and organizational design. Clearly, changing markets and innovative competitors force each company to study and improve its organization, its business processes, and the technologies it employs. Whoever drops behind in these times loses market share and endangers the long-term existence of the company. Hence, it is critical to realign the entire corporate planning and design throughout the value-added chain to speed up the business processes. The book is the result of a scientific study funded by the German Federal Ministry for Research and Technology. The authors develop the concept of Quality-Oriented Design of BusinessProcesses , which is the underlying motivation for IEM. Moreover IEM is the engine for achieving the integration of quality management into the design and planning of business processes. The book discusses the IEM method thoroughly and applies it to the concept of `Quality-Oriented Design of Business Processes' throughout the book. This concept is illustrated with an example of a company. Finally, the book describes the entry of the IEM method into national, European and international standardization.

Zielgruppe

Research

Autoren/Hrsg.

Mertins, Kai

Jochem, Roland

Inhaltsverzeichnis

1: Business Process Design and Quality Management.- 1. The Company as a System.- 2. Model.- 3. Method and Modeling Language.- 4. Business Process.- 5. Quality Management.- 6. Business Process Model.- 7. Business Process Design.- 2: Requirements of Business Process Design.- 1. Introduction.- 2. Requirements of Organizational Development.- 3. Requirements of Quality Management.- 4. Requirements of Information Systems Planning.- 5. Requirements of Controlling and Cost Accounting.- 6. Summary and Need for Action.- 3: Quality-Oriented Design of Business Processes.- 1. Introduction.- 2. Modeling Language to Describe Business Processes and Quality Aspects.- 3. Integration of Quality Management.- 4. Reference Models and Model Libraries.- 4: Modeling Rules for Quality-Oriented Design of Business Processes.- 1. Goals and Requirements of Modeling Rules.- 2. Approaches to Quality-Oriented Modeling.- 3. Goal Finding and System Delimitation.- 4. Model Creation.- 5. Model Evaluation.- 6. Model Modification.- 5: Computer-Based Tool.- 1. Situation, Goals and Requirements.- 2. Tool Concept.- 3. The Enterprise Model in the Tool.- 4. Structure of the Tool.- 5. User Interface and Functionality.- 6. Interfaces.- 7. Evaluation Mechanisms.- 8. Summary and Directions of Development.- 6: Model-Based Development of Quality Management Documents.- 1. QM Systems and QM Documents.- 2. Methods of Document Development.- 3. Description of the QM Documents with IEM Method.- 4. Automatic Generation of QM Documents.- 5. Support of ISO 9000 Certification and Implementation.- 6. Benefits of Model-Based QM Document Development.- 7: Case Study.- 1. Targets and Approach.- 2. Description of the Company.- 3. Actual State Analysis.- 4. Target Concept.- 5. Implementation of QM System.- 6. Final Result of the Case Study.- 8: Standardization.- 1. Introduction.- 2. National.- 3. European.- 4. International.- 9: Summary.- References.- Appendix A.- Appendix B.