E-Book, Englisch, 456 Seiten
Poertner / Rapp Textbook of Social Administration
Erscheinungsjahr 2007
ISBN: 978-1-136-75586-6
Verlag: Taylor & Francis
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
The Consumer-Centered Approach
E-Book, Englisch, 456 Seiten
ISBN: 978-1-136-75586-6
Verlag: Taylor & Francis
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
A hands-on guide to making human services work Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients. How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers?and consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed. Textbook of Social Administration includes: - frameworks for organizing social administration skills - strategies for initiating change through persuasion - principles of consumer-centered management - the elements of the social program analytic framework - framework requirements for goals, objectives, and expectations - helping behaviors - examples of program elements that enhance consumer benefits - applying the wrap-around approach to school-based mental health services - managing information - selecting and measuring performance indicators - personnel management - fiscal management - the inverted hierarchy - and much more Textbook of Social Administration is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies.
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Weitere Infos & Material
- Foreword (Tom Gregoire) - Acknowledgments - Introduction. Consumer-Centered Social Administration: What This Book Is About and How to Use It - Assumptions, Principles, and Performance Expectations of Consumer-Centered Social Administration - Frameworks for Organizing Social Administration Skills - Structuring the Organization for Maximum Consumer Benefit: The Inverted Hierarchy - A Note to Readers on How to Use This Book - Chapter 1. Consumer-Centered Social Administration - Social Administration and Outcomes for Consumers: What We Know - Assumptions of Consumer-Centered Management - Principles of Consumer/Client-Centered Practice - Management as Performance - Chapter 2. Initiating Change Through Persuasion: The Microskills Approach - Persuasion: Some Basics - Gender and Cultural Differences in Persuasion - Strategies to Enhance Perceived Behavioral Control - Strategies to Change the Attitude Toward a Behavior - Strategies to Change the Normative Component - Strategies to Help Move from Intention to Behavior - Summary - Chapter 3. An Analytic Framework for Social Program Management - Principles of Consumer-Centered Management and Social Program Specifications - Research That Supports the Social Program Analytic Framework - What You Need to Know to Begin Program Analysis - The Elements of the Program Framework - Program Element: Social Problem Analysis - Program Element: Identify the Direct Beneficiary of the Program - Social Administrators’ Use of the Problem and Population Analysis - Summary - Chapter 4. Specifying and Managing the Social Work Theory of Helping - What Is a Theory of Helping? - Framework Requirements for Goals - Framework Requirements for Objectives - Framework Requirements for Expectations - Social Administrators’ Use of the Theory of Helping - Summary - Chapter 5. Program Framework: The Rest of the Story - Stages of Helping - Key People Required for the Consumer to Benefit: Who Needs to Do What? - The Helping Environment - Emotional Responses - The Actual Helping Behaviors - Creating Attractive Programs - Examples of Social Administrators’ Use of Program Elements to Enhance Consumer Benefits - Example Program Specifications: The Application of the Wraparound Approach to School-Based Mental Health Services - Summary - Chapter 6. Managing Information: Determining If the Program Is Operating As Intended - The Power of Measurement - The Effects of Feedback on Performance - The Learning Organization - The Human Service Cockpit - Piloting the Human Service Program: Establishing and Using a Performance-Improvement Strategy - Chapter 7. Selection and Measurement of Performance Indicators - Selecting Outcome Measures - Measuring Consumer Outcomes - Measuring Performance That Supports Consumer Outcomes - Innovative and Powerful Report Designs - Chapter 8. Personnel Management - Principles of Consumer-Centered Social Administration and Personnel Management - The Tasks of Managing People - The Special Case of Volunteers - The Environments of Personnel Management - Overview of Related Research - Task 1: Creating and Reinforcing a Consumer-Centered Unit Culture - Task 2: Designing Jobs So That Consumers and Workers Achieve Desired Results - Task 3: Recruitment and Selection to Match People to Jobs - Task 4: Maintaining a System of Performance Appraisal, Feedback, and Rewards That Informs and Energizes Staff - Task 5: Assisting Workers in Developing Skills and Enhancing Their Careers Through Supervision: Training - Task 6: Using Standard Procedures, Specific to a Field of Practice, to Maintain Policies, Procedures, and Training That Focus on Worker and Consumer Safety - Chapter 9. Fiscal Management - The Principles of Consumer-Centered Management and Resource Management - Identif
