St. John, SPHR, SHRM-SCP / St. John Transforming Teams

Tips for Improving Collaboration and Building Trust
Erscheinungsjahr 2015
ISBN: 978-1-4987-2149-3
Verlag: CRC Press
Format: PDF
Kopierschutz: 0 - No protection

E-Book, Englisch, 240 Seiten

This motivational management tale is based on the author’s real-world experiences as a consultant helping companies resolve breakdowns in collaboration and trust at the workplace. Using a narrative style to show problem-solving in action, the book follows the challenges faced by a company CEO and her team as they address three central precepts: that all relationships are reparable, that the use of direct language is fundamental, and that members of a team can fix only one thing – themselves.

As the story unfolds, team members learn the three communication minefields that derail and disrupt effective teamwork – breaking promises, avoiding conflict, and not holding each other accountable for their actions. They end up improving their collaboration by recognizing the interrelated components of trust and understanding their own behavioral style and the styles of others.

Autoren/Hrsg.

St. John, SPHR, SHRM-SCP, Claudia

St. John, Sphr

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Betriebswirtschaft Management

Inhaltsverzeichnis

Eliza’s Bad Monday at HDS Tech. Golden Nuggets. Bedtime with Bader and Coyote. Quiet Kirby. The Stories We Tell. Dear Old School Days. The Communication Preferences of Homo Sapiens. The Language of DISC. Sales vs. Customer Service. The Only One You Can Change … Is You. Dave’s Critical Conversations. Feedback for Claire. Lunch with Karen. It’s All About Trust! Making Promises. Managing Promises. Unpacking Baggage & Restoring Trust. Actions v. Intentions. Components of Collaboration. What Eliza Knows – Resources for Managers.

Über Autor(innen)

Claudia St. John is an HR professional with more than 20 years’ experience in human resources, employee benefits, management consulting, and communications. She specializes in employee engagement, organizational development, strategic planning, recruitment, and executive career management. She is the president of Affinity HR Group, LLC, a national human resources consulting firm. She manages a team of 12 consultants across the country.

In addition to managing the operations of Affinity HR Group, Claudia is a frequent public speaker, is quoted often in national and industry press, and is a regular contributor to numerous print and electronic publications on the topic of human resources. Her professional passion is in teaching teams about behavioral styles, conflict resolution, and collaboration. She has successfully presented the concepts developed in this book to many audiences in the United States and worldwide and to countless clients over the years.

Claudia holds a Senior Professional in Human Resources (SPHR) certification and is a member of the Society for Human Resource Management. She also holds the following behavioral science certifications: Certified Professional Behavioral Analyst (CPBA); Certified Professional Values Analyst (CPVA); Certified Professional EQ Analyst (CPEQA), and Certified Professional TriMetrix Analyst (CPTA).