Strachan / Pitters Managing Facilitated Processes

A Guide for Facilitators, Managers, Consultants, Event Planners, Trainers and Educators
1. Auflage 2009
ISBN: 978-0-470-43803-9
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 208 Seiten, E-Book

Managing Facilitated Processes
Managing Facilitated Processes helps people make thoughtfuldecisions about managing successful gatherings. The book's tenchapters are divided into three parts:
From Contact to Contract--building customized agreements;eighteentypes of facilitated processes, their deliverables andunique features
Approach and Style--ensuring integrated, customized, andsystematic elements; a forget-me-not prompter; effective managementstyles
Management x 5: Participants, Speakers, Logistics,Documents,Feedback--practice guidelines, examples, andtime-saving tools
Managing Facilitated Processes also includes a companion Website with handy e-versions of the book's tools and templates.
Praise for Managing Facilitated Processes
"This book honors the importance of the details and care thatevery gathering deserves.It should be a standard reference?forpeople who come together to produce results."
--Peter Block, author of Community: The Structure of Belonging,and consultant and partner, Designed Learning, Ohio, USA
"The authors' combined experience of nearly 60 years in processfacilitation is generously shared in this clearly writtenguide."
--Sharon Almerigi, certified professional facilitator (CPF),Barbados International Association of Facilitators, Latin Americaand the Caribbean
"In a world of 'expert-centered' workplaces, ManagingFacilitated Processes offers a much-needed focus on the process ofcreating effective, customized environments for learning andwork."
--Marilyn Laiken, professor and chair, Department of AdultEducation and Counseling Psychology, The Ontario Institute forStudies in Education, University of Toronto, Canada
"A comprehensive and practical guide to making group sessionseffective and outcome driven--great insights from cover tocover and a terrific 'go to' reference guide."
--Gabriella Zillmer, senior vice-president, PerformanceAlignment and Compensation, BMO Financial Group, Canada
"A time-saving gem for planning facilitated sessionseffectively. It is unique in its thoroughness without beingoverwhelming. To be pulled off the shelf over and overagain."
--Julie Larsen, associate adviser for social policy anddevelopment, United Nations Headquarters, New York, USA

Autoren/Hrsg.

Strachan, Dorothy

Pitters, Marian

Inhaltsverzeichnis

Examples, Exhibits, and Tables.
Web Contents.
Acknowledgments.
About the Authors.
Introduction.
About This Book.
A Quick Lookup Resource.
PART 1: FROM CONTACT TO CONTRACT.
1. Initial Contact.
Completing a Preliminary Screen.
Coordinates: Date(s) and Location.
Purpose, Objectives, and Deliverables.
Process Leadership.
Eighteen Types of Processes.
Decision Making After the Screen.
Communicating a Decision.
2. Building Agreements That Work.
Types of Agreements.
Drafting Agreements.
Agreements in Action: Four Maxims.
1. Don't Start Work Without an Agreement.
2. Bring Fresh Eyes to Your Experience.
3. When in Doubt, Write It Out.
4. Cock-Ups Are Collaborative.
Work Plans and Cost Estimates.
Developing Work Plans.
Dealing with Pricing Perils.
Acting on Values.
PART 2: APPROACH AND STYLE.
3. Approach.
Integrated.
Customized.
Outcomes.
People.
Group Development.
Ethnocultural Considerations.
Literacy.
Organizational Culture.
Systematic.
Completing a Process Management Prompter.
Accountability.
The Approach in Action: Integrated, Customized, Systematic.
4. Style.
High-Tech Teddy.
Controlling Caroline.
Loosey-Goosey Lucy.
Overconsulting Oliver.
Anxious-to-Please Annie.
Bureaucratic Bill.
Optimizing Management Styles.
PART 3: MANAGEMENT X 5: PARTICIPANTS, SPEAKERS, LOGISTICS,DOCUMENTS, FEEDBACK.
5. Participants.
Clarify the Rationale for Participation.
Monitor the Mix and Number of Participants.
Consider Participant Types.
Gatekeep Participant Numbers.
Maintain a Participant Database.
Create the Invitations.
Persuade.
Inform.
Engage.
Determine the Focus.
Obtain Input and Feedback.
Write the Confirmation Letter.
6. Speakers.
Speaker Management.
Clarify Requirements.
Create Invitations.
Confirm Expectations.
Presentation Guidelines.
Opening Remarks.
Speaker Introductions and Acknowledgments.
Presentations by Experts.
Presentations by Panels.
Closing Remarks.
7. Logistics.
Select and Set Up the Site.
Venue.
Layout.
Health, Safety, and Security.
Technical and Audiovisual Support.
Enable Participant Engagement.
Accommodating Differences.
Identification.
Accessibility.
Mobilize Yourself.
Professional Supplies.
Travel Arrangements.
Personal Amenities.
Love those Logistical Letdowns!.
8. Documents.
Match the Documents to the Process.
Produce the Documents.
Make Documents Easy to Use.
Design Attractive Formats.
Customize Documents.
9. Feedback.
Review Feedback Approach and Tools.
Finalize and Produce Feedback Tools.
Construction.
Look, Feel, and Sound.
Sample Feedback Tools.
10. Endings and Beginnings.
For the Session.
For Yourself.
References.

Über Autor(innen)

Dorothy Strachan is a partner in Strachan-Tomlinson, a processconsulting firm in Ottawa, Canada. She is the author of MakingQuestions Work and Process Design, both from Jossey-Bass.
Marian Pitters is the president of Pitters Associates, amanagement consulting firm located in Toronto, Canada.?She hasauthored a number of manuals on facilitation and publicadjudication.