Van Grembergen / De Haes Enterprise Governance of Information Technology

Achieving Strategic Alignment and Value
2009
ISBN: 978-0-387-84882-2
Verlag: Springer US
Format: EPUB
Kopierschutz: 6 - ePub Watermark

E-Book, Englisch, 218 Seiten, eBook

Enterprise governance of information technology is a relatively new concept that is gaining traction in both the academic and practitioner worlds. Going well beyond the implementation of a superior IT infrastructure, “Enterprise Governance of Information Technology” is about defining and embedding processes and structures throughout the organizations that enable both business and IT people to execute their responsibilities, while maximizing the value created from their IT-enabled investments. At the forefront of the field, the authors draw from years of research and advising corporate clients to present the first comprehensive resource on the topic. Featuring numerous case examples from companies around the world, the book integrates theoretical advances and empirical data with practical application, including in-depth discussion of such frameworks as COBIT and VALIT, which are used to measure and audit the value of IT investments and ensuring regulatory compliance. A variety of elements, including executive summaries and sidebars, extensive references, and questions and activities (with additional materials available on-line) ensure that the book will be an essential resource for professionals, researchers, and students alike.

Zielgruppe

Professional/practitioner

Autoren/Hrsg.

Van Grembergen, Wim

De Haes, Steven

Inhaltsverzeichnis

1;Advance Praise;2
1.1;Enterprise Governance of Information Technology;4
1.2;Preface;6
1.3;Acknowledgments;9
1.4;Contents;10
1.5;About the Authors;14
2;Concepts of Enterprise Governance of IT;15
2.1;1.1 Enterprise Governance of IT;15
2.1.1;1.1.1 Why Governance of IT?;15
2.1.2;1.1.2 From IT Governance to Enterprise Governance of IT;16
2.2;1.2 Enterprise Governance of IT and Business/IT Alignment;20
2.2.1;1.2.1 Business/IT Alignment;20
2.2.2;1.2.2 Aligning Business Goals and IT Goals;23
2.3;1.3 Business/IT Alignment and Business Value from IT;30
2.4;Summary;32
2.5;Study Questions;33
2.6;Further Reading;33
3;Enterprise Governance of IT in Practice;35
3.1;2.1 Best Practices for Enterprise Governance of IT;35
3.2;2.2 Case Studies on Enterprise Governance of IT;38
3.2.1;2.2.1 Short Case on Structures - Vanbreda (Insurance);38
3.2.1.1;2.2.1.1 Company Introduction;38
3.2.1.2;2.2.1.2 Context of Enterprise Governance of IT;43
3.2.1.3;2.2.1.3 Structures for Enterprise Governance of IT;43
3.2.2;2.2.2 Short Case on Processes - Sidmar/Arcelor (Steel);47
3.2.2.1;2.2.2.1 Company Introduction;47
3.2.2.2;2.2.2.2 Context of Enterprise Governance of IT;48
3.2.2.3;2.2.2.3 Processes for Enterprise Governance of IT;49
3.2.3;2.2.3 Short Case on Relational Mechanisms - Huntsman (Chemicals);52
3.2.3.1;2.2.3.1 Company Introduction;52
3.2.3.2;2.2.3.2 Context of Enterprise Governance of IT;53
3.2.3.3;2.2.3.3 Relational Mechanisms for Enterprise Governance of IT;53
3.2.4;2.2.4 In-Depth Case - KBC (Finance);54
3.2.4.1;2.2.4.1 Company Introduction;54
3.2.4.2;2.2.4.2 Context of Enterprise Governance of IT;55
3.2.4.3;2.2.4.3 Structures for Enterprise Governance of IT;57
3.2.4.4;2.2.4.4 Processes for Enterprise Governance of IT;60
3.2.4.5;2.2.4.5 Relational Mechanisms for Enterprise Governance of IT;64
3.3;2.3 Customizing the Framework for Enterprise Governance of IT;67
3.3.1;2.3.1 Effectiveness and Ease of Implementation;69
3.3.2;2.3.2 Minimum Baseline Practices;81
3.3.3;2.3.3 Looking for Highly Effective Practices That Are Easy to Implement;83
3.4;Summary;86
3.5;Study Questions;87
3.6;Further Reading;87
4;The Impact of Enterprise Governance of IT on Business/IT Alignment;90
4.1;3.1 Measuring Business/IT Alignment;90
4.1.1;3.1.1 The Matching and Moderation Approach;90
4.1.2;3.1.2 The Profile Deviation Approach;92
4.1.3;3.1.3 The Scoring Approach;93
4.1.4;3.1.4 The Maturity Model Approach;95
4.2;3.2 Business/IT Alignment Benchmark;97
4.3;3.3 The Relationship Between Enterprise Governance of IT and Business/IT Alignment;101
4.3.1;3.3.1 Extreme Cases on Business/IT Alignment;101
4.3.2;3.3.2 Short Case - Enterprise Governance of IT in a Poorly Aligned Organization;109
4.3.3;3.3.3 Short Case - Enterprise Governance of IT in a Highly Aligned Organization;114
4.4;Summary;120
4.5;Study Questions;121
4.6;Further Reading;122
5;The IT Balanced Scorecard as a Framework for Enterprise Governance of IT;124
5.1;4.1 Introduction;124
5.2;4.2 IT BSC Core Concepts;124
5.3;4.3 Maturity Model for IT BSC Implementation;129
5.4;4.4 In-Depth Case - IT BSC at a Major Canadian Financial Group;130
5.4.1;4.4.1 Company Introduction;132
5.4.2;4.4.2 IT BSC Project and Its Organization;134
5.4.3;4.4.3 Building the IT BSC;134
5.4.3.1;4.4.3.1 Corporate Contribution Perspective;136
5.4.3.2;4.4.3.2 Customer Orientation Perspective;140
5.4.3.3;4.4.3.3 Operational Excellence Perspective;140
5.4.3.4;4.4.3.4 Future Orientation Perspective;143
5.4.4;4.4.4 Maturity of the Developed IT BSC;144
5.5;Summary;147
5.6;Study Questions;148
5.7;Further Reading;148
6;COBIT as a Framework for Enterprise Governance of IT;150
6.1;5.1 Introduction;150
6.2;5.2 The COBIT Framework;151
6.2.1;5.2.1 Business Goals/IT Goals and Information Criteria;151
6.2.2;5.2.2 IT Processes;154
6.2.3;5.2.3 IT Resources;158
6.2.4;5.2.4 Overall COBIT Framework;158
6.3;5.3 COBIT Control Objectives;158
6.3.1;5.3.1 Control Objectives and Control Practices;158
6.3.2;5.3.2 Generic Process Controls and Application Controls;162
6.4;5.4 COBIT Management Guidelines;164
6.4.1;5.4.1 Inputs/Outputs;165
6.4.2;5.4.2 RACI Diagram;165
6.4.3;5.4.3 Goals and Metrics;167
6.5;5.5 COBIT Maturity Models;169
6.6;5.6 COBIT and Other Frameworks;171
6.7;5.7 COBIT and Compliancy for Sarbanes-Oxley;173
6.8;5.8 Adapting COBIT to Your Needs;175
6.9;Summary;175
6.10;Study Questions;176
6.11;Further Reading;176
7;COBIT as a Framework for IT Assurance;178
7.1;6.1 Introduction;178
7.2;6.2 The IT Assurance Roadmap;179
7.3;6.3 IT Assurance Execution;180
7.3.1;6.3.1 Testing Control Design;183
7.3.2;6.3.2 Testing the Outcome of Control Objectives;184
7.3.3;6.3.3 Testing the Impact of Control Weaknesses;185
7.4;6.4 IT Assurance in Practice;186
7.4.1;6.4.1 Templates for Scoping;186
7.4.2;6.4.2 Templates for Testing;190
7.5;Summary;193
7.6;Study Questions;194
7.7;Further Reading;195
8;Val IT as a Framework for Enterprise Governance of IT;196
8.1;7.1 Introduction;196
8.2;7.2 Principles and Definitions of Val IT;197
8.2.1;7.2.1 Principles of Value Creation;197
8.2.2;7.2.2 Definitions of Projects, Programmes and Portfolios;198
8.3;7.3 Val IT Processes and their Key Management Practices;199
8.4;7.4 Val IT Management Guidelines;202
8.4.1;7.4.1 Inputs/Outputs;203
8.4.2;7.4.2 RACI Diagram;203
8.4.3;7.4.3 Goals and Metrics;205
8.5;7.5 Val IT Maturity Models;208
8.6;Summary;211
8.7;Study Questions;211
8.8;Further Reading;212
9;Guidelines for the Implementation of Enterprise Governance of IT;213
9.1;8.1 Getting Started;213
9.2;8.2 Measuring and Managing the Process of Enterprise Governance of IT;215
9.2.1;8.2.1 Building an Enterprise Governance of IT Balanced Scorecard;215
9.2.2;8.2.2 Metrics for an Enterprise Governance of IT Balanced Scorecard;216
9.3;Summary;223
9.4;Study Questions;224
9.5;Further Reading;224
10;Index;225

Über Autor(innen)

Wim Van Grembergen, Ph.D.; Professor and Chair of the Information Systems Management Department at the Economics and Management Faculty of the University of Antwerp (UA) and executive professor at the University of Antwerp Management School (UAMS). He is academic coordinator of the IT-audit master program, E-business master program and teaches information systems at the undergraduate and executive level. Steven De Haes, Ph.D.; Dr. Haes teaches Information Systems Management executive programs at the University of Antwerp Management School (UAMS). Research interests include IT Governance, Assurance and Strategic Alignment. He is a member of ISACA's COBIT Steering Committee and VALIT Steering Committee for specific research and project management assignments in IT governance and COBIT.