Trust and Organizations

Confidence across Borders
1. Auflage 2013
ISBN: 978-1-349-47537-7
Verlag: Palgrave Macmillan US

Buch, Englisch, 213 Seiten, Paperback, Format (B × H): 140 mm x 216 mm, Gewicht: 2873 g

An increasing number of people work in organizations that 'trade in trust'. Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to have confidence in the experience and professional expertise of the staff, as well as in the effectiveness of the regulations, rules, and systems in place for quality control. What mechanisms have developed in modern society to create, manage, maintain, and convey trust in companies, public administrations, and civil society organizations? What takes place in the encounter between different cultures of confidence and what happens when confidence in or between organizations is shattered?

Trust and Organizations gathers an interdisciplinary group of academics to contextualize the dilemmas resulting from the institutionalization of trust and confidence in a wide selection of organizational settings. The importance of trust is highlighted in relation to different types of borders or boundaries - institutional, organizational, and geographical - as the overlapping and blurring of such boundaries is becoming one of the main characteristics of an increasingly transnational and re-regulated world.

Zielgruppe

Research

Autoren/Hrsg.

Reuter, M.

Uggla, B.

Wijkstrom, F.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Strategisches Management
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
• Wirtschaftswissenschaften Betriebswirtschaft Unternehmensorganisation, Corporate Responsibility Unternehmensethik
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management

Inhaltsverzeichnis

1. Trust Contextualized: Confidence in Theory and Practice; Bengt Kristensson Uggla, Marta Reuter and Filip Wijkström 2. Currency for Europe: Monetary Solidity, Trust and Identification across National Borders; Johan Fornäs 3. Can Auditing Generate Trust? The Organisation of Auditing and the Quality of Government; Maria Gustavson and Bo Rothstein 4. From Global Consumer Power to Local Worker Power; Niklas Egels-Zandén 5. The Certification Paradox: Monitoring as a Solution and a Problem; Ingrid Gustafsson and Kristina Tamm Hallström 6. The Triumph of Feelings: On the Power of Imagery in Business; Lars Strannegård 7. The Creation of a Crisis of Confidence: A Study of the Mediatization of the Red Cross; Pernilla Petrelius Karlberg, Maria Grafström and Karolina Windell 8. Trust in the Monitoring of Publicly Funded Services: A Case Study of Two Outsourced Care Homes for the Elderly; Eva Hagbjer, Johnny Lind and Ebba Sjögren 9. The Grammar of Trust as Ethical Challenge; Bengt Kristensson Uggla 10. The Historical Incubators of Trust in Sweden: From the Rule of Blood to the Rule of Law; Lars Trägårdh List of Contributors Index

Über Autor(innen)

Johan Fornäs, Södertörn University, Sweden
Maria Gustavson, University of Gothenburg, Sweden
Bo Rothstein, University of Gothenburg, Sweden
Niklas Egels-Zandén, University of Gothenburg, Sweden
Ingrid Gustafsson, University of Gothenburg, Sweden
Kristina Tamm Hallström, Stockholm School of Economics and Stockholm Centre for Organizational Research (Score), Sweden
Lars Strannegård, Stockholm School of Economics, Sweden
Pernilla Petrelius Karlberg, Stockholm School of Economics, Sweden
Maria Grafström, Stockholm University, Sweden
Karolina Windell, Uppsala University, Sweden
Eva Hagbjer, Stockholm School of Economics, Sweden
Johnny Lind, Stockholm School of Economics, Sweden
Ebba Sjögren, Stockholm School of Economics, Sweden
Lars Trägårdh, Ersta Sköndal University College, Sweden